Debbie S D.
Communication…
I like the convenience so far of the shots being sent to me. I think you guys still need to work out some kinks on maybe getting more than one coach. It seems that the only one that you have available doesn't have time slots for the weekends and it makes it hard because I work regular business hours Monday through Friday. The chat on the new app I tried that as well and it took 10 minutes to get easy responses. I'm still a little lost on finding out who do I send what to for which questions I wish there was more of a contact list that listed who does what and where to call to get information.
Response from LevityJan 16, 2025
Hello Debbie, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We’re glad to hear you appreciate the convenience of the medication delivery. We understand your concerns about availability and communication, and we’re working hard to enhance these areas. Your feedback about weekend coach availability and response times is helpful, and we’ll look into improving those aspects. If you need assistance with obtaining health coaching or about who to contact for specific inquiries, please don’t hesitate to contact our customer support team via email at [email protected] or by calling (855) 644-0928. We’re here to make sure you get the support you need. Kind regards, Levity Support Team