LAZELLE H.
Was charged on 4/3 today is 4/15 still no medicine
I got an email saying my RX was approved on 4/3, and that it was dispatched on 4/4. Never got meds I’m a week past due. Now I got an email Sunday saying it’s been approved again. No email ever saying that first one canceled, then yesterday saying my RX was approved. My meds updated on site but I’ve gotten very little explanation. I’ve learned more reading the FB page than I’ve read in my acct or via email. Yall took my payment without delay and I understand things happen but the lack of heads up and advance notice leaving me wondering. I emailed you guys and was told my prescription needed to be replaced. Today is 4/15 but card again was charged on 4/3. Still no meds and I am 2 days past my shot day. I was told in stay in my system for up to 2 weeks. And that I still have to wait another 5-7 days. If I do not recieve my meds by this week. I will definitely be going with Mochi or Fridays I heard great things about them as well. This is impacted and all I’ve been offered for my inconvenience in the matter is a $20 credit. Ridiculous customer service is no longer with these companies they take our money and let us have to figure it out. I need a rush on my medicine as it was not my fault this happened on the first place.
Response from LevityApr 16, 2025
Hello Lazelle, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services. We understand how important it is to have clarity and consistency with your treatment and communications. For help reviewing your account and ensuring your prescription is on track, please our customer support team at [email protected] or use the chat box on our website for immediate response. We're here to help! Kind regards, Levity Support Team