Macrofit, Inc.Reviews of joinfitapp.com

I ordered a Fit! Home Gym from MacroFit on July 19, 2025. Over five months later, I still have not received the product. Over several months, I emailed the company multiple times requesting updates and received very limited communication. On November 11, 2025, after nearly four months with no shipment, I requested either a confirmed ship date or a refund. MacroFit responded the same day, apologized, and stated in writing that my order had been removed from the shipping queue and that a refund would be processed within 10 business days. That refund deadline passed on November 25, 2025, but no refund was issued and no follow-up communication was provided. I emailed again on December 4, 2025, but received no response and still have not received my money back. At this point, I have neither the product nor the refund that was promised in writing. The lack of follow-through and communication has been extremely disappointing. I would caution others to be very careful before ordering from this company. I am now pursuing resolution through my bank and consumer protection agencies. I cannot recommend this company based on my experience.

Like many others, I never received all of the items that I ordered from this company. They are a scam! I feel like I got lucky in that I at least received the main prize, but I lost out on a couple of hundred for accessories purchased at the same time. DO NOT RISK IT! You worked too hard for your money to have it never arrive. If you do decide to risk the purchase, then use your CC; at least you can file a complaint with your CC company and have a better chance of getting your money back if you never receive the item. Contacting FIT! support is useless; you may get one or two responses, but after that, they'll ghost you.

If I could give zero stars I would. Ordered this in June. Have still not received it. I have sent multiple emails and have gotten no reply. This company is a scam. I am going to have the charge reversed on my credit card. Lesson learned.

Ordered product July 2025 and it is now November 19th and still didn’t receive anything. I cancelled and requested a refund and won’t get a reply now I’m out $500.

I ordered and paid for this item back in July 2025, and as of November 2025 I still have not received anything, not even an email follow up. This appears to be a scam.

The Fit App decided to "renew" my subscription and charged me $110 for an annual subscription. I didn't even know I had a subscription! Upon asking them for a refund on the same day, I was told that would not be possible and it is my job to watch for renewal.

Order process: Order placed June 28th with a projected shipping timeline of 5 to 8 business days. July 25th: e-mailed support to see if I needed to pay the $100 dollar "expedite" fee so my order actually shipped. July 26th: was told that my order would ship in August. August 1st: requested to cancel this order since it didn't appear that I would ever get it. August 8th: Cancellation accepted (pending refund). --- If Macrofit wanted to sell their product for $500, then just sell it for $500 (it's $399, but there is an option to pay another $100 to "expedite" the order). I will say that the customer service is helpful and they understand the way this company does business. In mid-July when I e-mailed about how long shipping was taking I was given lifetime access to their app as consolation, but even as August has worn on, the shipping date provided for my order continues to move to the right. What a joke.

Ordered over a month ago still has not shipped. They want an extra 60 dollars to expedite. Ripoff