Macrofit, Inc.Reviews of joinfitapp.com

We provided freight services for this company in August, 2025. Despite successful delivery, they have failed to pay a significant invoice that is now over 150 days overdue. Multiple promises were made by their team, including commitments from management, but no payment was ever received. All communication attempts have been ignored for weeks, demonstrating a clear pattern of bad faith and willful default. Important to note: The senior management and ownership of this company are fully aware of this debt and have chosen not to resolve it. This is not an oversight but a deliberate business practice. Extreme caution is advised. Do not rely on their promises. Their finance department mentioned they are facing bankruptcy and advised exercising caution when purchasing their products to avoid losing both money and goods.

DO NOT purchase the home gym. I purchased the gym and the knobs that secure the bars into the wooden base was missing from my order. Without securing the bars to the base the bars flip right out of the base and makes the gym useless. I have reached out 5 times with no response. I purchased the home gym when it first came out at $600 and now its a useless piece of junk. They have not responded after multiple emails. If you message them on facebook, you just receive an automated email that they will reach out to you, but never will. This company is a scam. DO NOT BUY. Ignore their marketing on social media

If I could give a negative star I would this company micro fit is a scam they take your money instantly and no product. I ordered November 2025 and I still don’t have the gym equipment you email them since they don’t provide a phone number and you still don’t receive a response. I am seeking legal actions at this point . The BBB will be hearing from me .

UPDATE: I had purchased my tower through Affirm, and affirm won’t open a dispute after 120 days. I emailed and emailed till affirm gave me a phone number to open a dispute even though it’s been about 160 days. Here it is for anyone else as unlucky as me 855-914-3141. Within 24 hours I received an email from macrofit that they would like me to withdraw my dispute and they will zelle me right away. I am not going this route. They will either A. Have me withdraw and never pay me or B. This won’t be on their record so they can continue to do this to people. If the same thing happens to you, do not withdraw your claim. Macrofit will be put on a list and dropped by their credit card processor so they can’t continue to do this to people This company is obviously a scam. I own a flexia reformer and flexia was acquired by macrofit. Macrofit reached out to me because they supposedly made a Pilates tower which can be attached to my flexia reformer. I purchased the tower 8/31/25 with the promise of my tower being delivered in November. In november o was contacted by macrofit and they said it’ll be a couple more weeks… ok, no big deal. We are now at the end of February 2026 and zero communication from macro fit and several unanswered emails. They have my $1200 and I recieved a headache in return. Stay far far away from this company. They will steal from you

It’s been four months and the product still hasn’t shipped. I sent several emails requesting a refund, still waiting on a response.

We’re really frustrated and hoping someone from Macrofit Home Gym sees this. We received a confirmation from your team months ago that our order was canceled and that a refund was being processed. However, just last week the order still showed up at our door, and we have been unable to reach anyone—emails go unanswered and there’s no phone number listed to call. We just want this resolved properly—either confirmation of the refund status and what you want us to do with the delivered equipment. Please contact us so we can fix this.

WORST SERVICE EVER*** I'm in Canada, the product never arrived even I was told it would take 2-3 weeks... they kept saying "your order has been completed we are just waintng to ship" ... I actually feel scamed, I asked for a refund if it was not ready after 3 months the message was "it is ready, just wait for the tracking number... how GLAD ARE YOU to go forward" I told them NOT GLAD AT ALL, want my money back, they cancelled the order in few seconds and NO MONEY YET after a week*** ... all of the service and product is lile garbage SORRY. HIRAM G.

I joined the original FITT! app a few years ago and paid a one off fee for a Calisthenics program. Then all of a sudden I received notice that a company called Macrofit was taking a payment from my account for July - Dec 2025. I have no idea what this payment was supposed to be for as I never signed a subscription agreement with them. I emailed their customer support several times and didn’t receive a reply so had to go into my bank and get them to reclaim my money and launch a fraud investigation. I’ve had to be issued a new bank card so have to advise everyone of from my new details. If I hadn’t done this I have no doubt that would have continued to take money from my account. There was no way of cancelling payments on their app either. And as for equipment? Buy from Gravity Fitness, way cheaper and excellent customer service. I’d advise anyone to avoid this company at all costs!