Jane I.
Pharmacy used for my order is questionable
I received my order in 2 days. Ice pack was thawed. And the medication had 2 other ingredients in it. And they sent me 10 syringes instead of 12 for 3 months. Also the prescription label on the bottle was so unprofessional which made me wonder if this medication is safe to take. I called and spoke with someone at Bliv who sounded professional and he texted me the instructions that were unleaded on the med bottle. He explained they used a different pharmacy because the one who managed my first order was out of the required added 2 meds since the 2 meds are required now by the FDA. My recommendation is they no longer use the pharmacy that sent me this order. They are unprofessional and I’m worried about using the medication. I’m an RN and recognize unprofessional script labels and would recommend the pharmacy be investigated.
Response from BlivMay 4, 2026
Thank you for your feedback—we understand your concerns. Bliv works exclusively with licensed U.S. 503A compounding pharmacies that follow state and federal regulations. That said, packaging, labeling, and formulation can vary between pharmacy partners. - Ice packs may arrive thawed while still maintaining safe temperature during transit - Formulations can differ by pharmacy and prescription, and should be listed on your documentation - Syringe quantity is currently on a one package per order as a courtesy cadence We take concerns like this seriously and want to make sure everything you received is accurate and appropriate. Please call our team at 888-859-2882 or email [email protected] if you have any additional questions.


