Leah C.
No instructions/terrible customer service
I received the product with no storage or dosage instructions. They claimed they sent the dosage instructions via email, but that was only after I contacted customer support. Received initial emails to access information in the portal, but the portal was seriously lacking and didn’t contain any helpful resources. After addressing this issue, the customer service representative was incredibly rude and dismissive. They also don’t disclose the compounding pharmacy. Very unprofessional and not transparent.
Response from BlivApr 15, 2026
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide. We did send emails throughout the process, including additional emails with dosing and storage instructions after you reached out to customer support. These are also available in your patient portal. That said, we understand how frustrating it can be if the information isn’t easy to find. We also take your feedback about your interaction with our support team very seriously, as we always strive to be respectful and helpful. Please reach out to us at [email protected] or 888-859-2882 (Mon–Fri, 9 AM–5 PM MST) so we can assist you directly.


