Toni M.
I have been with you fir 6 months when…
I have been with you for 6 months when I went to renew my prescription You started me all over again Which changed the concentration at the pharmacy.I tried to stop it before it shipped Pharmacy couldn't help the representatives at the company Couldn't help and then holly who always answers the phone told me to take my normal dosage And I tried to explain to her the concentration is different.I could have gotten really sick from this and they refused to fix anything. You should have fixed the mistake when I pointed it out to you before it was shipped out.I pointed it out to everybody I could And you did nothing
Response from BlivApr 22, 2026
We’re sorry to hear about your experience and understand your concerns. Dosing can appear different when the pharmacy changes concentration, which is why updated instructions are provided to match the new formulation. We also have a notice in the patient portal when these changes occur. Based on our records, guidance was provided to help clarify your dosing, and we responded to your concerns. We always recommend confirming any dosing changes with our clinical team, and we offer complimentary nurse calls specifically to ensure safety and clarity. We’re here to help and would be happy to review everything with you directly.


