johnsonhealthtech.comReviews of johnsonhealthtech.com

I purchased a Bowflex 10 treadmill in October 2025 and have had issues within it since March/April. They have replaced the tablet and sent out 3 technicians and the issues persist. The most recent update I was given was that it was. JRNY technical issue (there is no phone number to speak to anyone) and that I needed to speak to JRNY. In emailing with them since September (now January) they said they are aware of the issue but don’t have a solution. They tell me it’s a software issue, but no one else is have the same problem. They refuse to send me a replacement tablet because they say the problem will continue. The treadmill belt runs, the timer runs, but no other controls register (speed, distance, incline, etc). The other issue the machine has is where the belt will run at .5 MPH but the machine will say it’s running at 10 MPH and the belt won’t change its speed. This machine was under warranty when the issues started, but since they have stalled and pushed the issue on to other people, the tablet is out of warranty and the machine is not working. It’s incredibly frustrating. Will never recommend them to anyone. Not worth the money, time or headache. I have a several thousand dollar piece of equipment that I can’t reliably or safely use

I have been a loyal Horizon customer for nearly two decades, but the T303 model is a complete lemon. Unlike my previous machine which lasted 17 years without issue, this unit arrived defective and required a Console Control Board replacement before its first use. In just four years of light use, I've dealt with: * Major Hardware Failures: The control board has failed twice, and the rollers have now given out. * Software Issues: The machine required a manual software update via thumb drive just to function. * Unacceptable Service: Horizon ignored my formal letters and only responded after a BBB complaint. * Warranty Issues: Despite purchasing an extended warranty, I was told the coverage was "exhausted" after one roller repair. The company dismissed these constant failures as "normal wear and tear," showing they do not stand behind their products. After 17 years of loyalty, I will never buy from Horizon again. Think twice before purchasing any machines from them. They do not stand by their products like they used to.

Absolutely unacceptable experience. Johnson Health Tech sold me a defective product and is now refusing to offer a fair refund. Despite a recall being issued, they are only offering a tiny fraction of the original purchase price, and only as store credit. I spent hundreds of dollars on their product and am now left with nothing but a worthless refund offer and no accountability. If they’ve acquired the assets of the original company, they should honor the responsibilities too. This feels like consumer fraud taking money for faulty equipment and refusing to stand behind it. Avoid this company at all costs.

I purchased a treadmill from Johnson Fitness and was initially happy — until it began shocking me and stopping unexpectedly. After reporting the issue, I was sent replacement parts, but no technician was ever dispatched to install them, despite repeated requests. Due to their failure to service the machine properly, I was seriously injured. The shocks and sudden stops were not only unsafe, but avoidable had they followed through on their technician support as promised. I’ve spent months trying to get this resolved. Johnson recently offered a refund — but no replacement — despite the fact that the injury and malfunction were caused by their negligence. I have requested both a refund and a fully functional replacement, which I believe is fair considering the circumstances. I’m now reporting this to consumer protection agencies as well. This entire situation has been frustrating, dangerous, and completely preventable. Extremely disappointed with the way Johnson handled this.