JohnkeellscgautoReviews of johnkeellscgauto.com

JKCG were very responsive and efficient until they received the advance payment for the booking. Afterwards. Non-responsive, ignoring and inefficient as of today. Very poor after-sales service and customer care.

Very bad customer service soo disappointed 🔪🔪🔪🔪👎👎👎👎👎👎👎👎👎👎

Service is highly unsatisfied. Normally BYD ATTO3 no need to service every 10,000 Kms. But they are urge to do the service every 10,000 and taking unwanted service charges. Even every service time quite long than a ICE vehicle.

I’ve been a BYD owner through JKCG for over a year now, and while the car itself is a fantastic piece of engineering, the ownership experience in Sri Lanka has been incredibly frustrating. The Broken Promise (More than one Year and Counting): When I purchased the vehicle, one of the biggest selling points promised by the sales team was the official BYD App integration. We were told it was "coming soon" to allow for remote climate control, vehicle tracking, and OTA updates. It has now been almost one and half years, and there is still no sign of the app. Being sold a high-tech "smart" EV without the accompanying software we were promised feels like a bait-and-switch. Poor After-Sales Service: The service department is where the experience really falls apart. Communication is non-existent; getting someone to answer a phone or provide a status update on a repair is nearly impossible. I’ve seen vehicles sitting in the service center for weeks—sometimes months—due to a lack of basic spare parts. High Costs & Lack of Care: The maintenance costs are surprisingly high for an EV. Being charged nearly 30,000 LKR for a basic running services on a brand-new car feels like a total rip-off. Furthermore, for a "premium" dealership, their infrastructure is lacking; I’ve even been told they couldn't perform a simple undercarriage wash. Even the chargers at Keells supermarkets are often out of order. If you want a BYD, you’ll love the drive, but be prepared for "old-school" dealership headaches and broken promises from JKCG. They need to stop making excuses about the app and start treating their customers with the respect a 15-million-rupee investment deserves.

Very poor after service. John Keells has a different more frequent service intervals than what is recommended by BYD Chine for Sri Lanka. They are only focused on more profit and unfair and unethical charges in the service intervals.

I got a sealion 6 in June 2025. I'm very happy with the vehicle but unfortunately I'm so disappointed with JKCG for the way they treat after we buy a vehicle from them. Starting off the vehicle service prices are so high compared to similar vehicle services with other agents. I had a accident on the 22nd of January after taking the vehicle for a repair estimate they took 10 days to give a a quotation (2nd of feb) after that they said i can put my vehicle for the repair on the 8th Feb, nothing happened saying no parts. Again 15th Feb date was given. Nothing again. 27th of feb again and nothing still. After that I got the dates 7th March, 22nd March, 25th March, and finally got the call saying my parts are available on the 6th of april. But I was told they till be close for new year celebrations and staff will not be back properly till 20th of april. Finally I dropped it off on the 20th of april. The body repair centre manager who is Mr Dayan said I will be able to get the vehicle in 2 weeks. So now I'm waiting hope atleast he can keep to his word. When everyone in colombo office failed. Absolutely fed up and highly disappointed with who everyone in colombo office handled the after care.

My experience with the authorized dealer for BYD vehicles in Sri Lanka, managed by John Keells Holdings, has been extremely disappointing. The Kandy branch showed a serious lack of professionalism and basic customer respect. Communication was poor, staff were dismissive, and the overall attitude made it clear that customer service is not a priority. On top of that, service costs are unreasonably high for the level of quality provided. Even more concerning is the complete lack of proper after-sales support. In cases of accident repairs, delays can stretch into months, which is simply unacceptable for a company representing a global brand. BYD vehicles themselves are good, but the experience with the local dealer completely ruins it. I strongly advise potential buyers to think twice before committing, unless they are prepared for frustration, high costs, and long delays when something goes wrong.

Extremely very bad service and no tranperncy. Will not recomanded any one to buy a BYD from JKCG.