JobNimbusReviews of jobnimbus.com

This is hard to review when I just got it.

It has it's pros and cons, but the cons are big. Pros: it generally keeps everything in one place Con: the email feature doesn't always work & that's been a huge issue for us. Customer think we're non-responsive & we almost lost a sale that said they wanted to move forward, but we never got their email (they replied directly to our JN quote email). JN's response was to ask the customers for "proof" that they sent an email. While I'm dealing with an already irritated client that thinks I'm not responsive, they want me to then ask that person for proof that they responded in order to fix the issue. Now, I completely understand needing a timestamp to narrow down any issues, but I provided a time frame and they said they needed a screenshot to help me. this has happened on many occasions and today I've had enough. Trying to get out of the service is terrifying since all those notes, docs, pics and information is there. You can export the customer info, but not all the extra stuff. If you're using this service mainly to help track emails amongst customers, vendors, subs & employees... look elsewhere. If you want to double your work load copying everything over to JN, then this is the tool for you!

I have been reaching out for assistance and have yet to get help

It's a great service, just messes up a lot which conflicts with important appointments. Set appointments do not show up on the calendar for some reps but shows on my end, or the appointment shown for one day is somehow shown for the following week instead. This hurts us because we do not want to lose out on clients or for them to think were wasting their time by not showing up to their consultations.

When people reply to my emails I send through jobnimbus, multiple clients end up in the same reply chain.

Layout of the website could be more user-friendly. A filtered search option would be extremely beneficial, as oftentimes we are in situations where we may not have our internal file number to reference when receiving calls/messages. I would suggest an option to search by adjuster and claim number.

I cannot tell you how good this system is because I have not had enough training on it yet. I felt the initial set up was quick and rushed. I still have alot of questions so I don't know about this system yet...

App not user friendly compared to desktop version. Need to be able to see customers under each category. Need a way to include other email addresses that will automatically generate with a check box when sending emails. ie...adjusters. When emailing from a document you can only email to the customer. Unable to add recipients. Great support!!