JMAC SupplyReviews of jmac.com

The customer service was good. They were punctual with replying to emails, getting me a quote, and replacing items; however, the time to get the items is taking a while.

Great fast service

Customer service was great when trying to find a certain part we needed to repair our electronic lock system. Two things prevented me from giving 5 stars. The part was shipped from a warehouse in a small box with no bubble wrapping around the part. Unfortunately, the security company person we entrusted to fix our lock had us order the wrong model part. Due to this person giving us the wrong information, and the fact that he had tried to install, we were told by a JMAC customer service person that we couldn’t return it. The part was still in good condition, but weren’t allowed to return. This was very disappointing as with shipping, we were “out” several hundred dollars with a part we can’t even use.

The company was pretty good. They helped me and fixed some issues that came up, but I would buy from them again if need be.