JlabReviews of jlab.com

Five of their eight known earbuds have the same issues with the left earbud not connecting, getting stuck on firmware update that was never authorized nor needed since it's an earbud and charging issues. They brag about their 2 year warranty but even if you registered the item they demand, yes they write you stating verbatim 'Physical proof of purchase not e-mail receipt with date and product number clearly visible ', proof of purchase and will go back and forth for weeks to even look into the replacement then charge you shipping, packing, and refurbish charges. Basically it's a complicated 30% off coupon for a new item that will fail yet again Quality is good when and if they work. Horrible customer service that pushes the automated service help and will redirect you to it if you speak with someone on the phone. No other feed back or human response ever and items barely last ten months. We used to use their business headsets till or purchasing department had issues as well. Corporate account and standard account are horrid.

The keyboard is terrible. Used te keyboard for a couple of years, The default settings change without notice. If you hit the delete button, the system logs out. Trump level in this technology. Stay away.

Bought a Mouse with them and it sucks soooo hard. First the pointer was flicking around with no end in sight then the scroll wheel started to skip back and forth even though I just scrolled down. Contacted support. They let me wait for 4 months for a replacement unit. The replacement was broken from the begining too. The left mouse klick would oly work every 3-4 press which is really annoying. Also it would make a loud klick noise eventough they're not supposed to do that. So in Summary it's Bad quality and Bad customer support. Do yourself a favor and buy logitech or other reputable brands this one SUCKS!

Bought a pair of earbuds on Amazon. After only 2.5 months the case won't hold a charge but in the beginning I could use them 3 of 4 times before charging the case again. I have written to the company and, just like everyone else, they ignore me. Clearly don't stand behind their products so . . . never again.

Jlab epic sport anc. Excellent sound but noticed on longer runs the headphones would only last 3 hours. This has gotten worse to the headphones only lasting less than 1 hour. The headphones were always fully charged prior to run.This was then followed by significant connection issues. I am now reconnecting every 10 mins or so. I have tried all suggested fixes. Disappointed as started very promising Update. This issue was first raised with jlab on 21/3/26 and has still not been resolved as of 16/4/26. Jlab outlined due to demand and availability they cannot resolve this issue but yet these headphones are still for sale on heir website

I've tried 3 different types of earbuds from them and they all stopped functioning within 9 months of buying them. I've tried to go through customer service for support with pairing, connection and other issues but they just ignore my complaints completely then offer me a new pair if I cut up the old pair put it in water and send a photo to them?

Unfortunately I brought JLab Air Pop had them less than six months - when I use them.reporta Battery Full only last 30 minutes max. I chatted to their bot around a month ago no c... has bothered answering though. Don waste your money product is crap service is even worse.

I am highly disappointed with Jlab. We have bought a few of their products in the past and have always been very happy with the quality, however this time our experience has been very negative. I purchased a set of headphones weeks ago - we were meant to receive it soon after we placed the order however it's been weeks and it hasn't been delivered yet. I have tried contacting their customer services a few times but I only get automatic responses that sadly don't clarify much. So I fear we have just lost our money and there's no human help behind. I would like someone to get back to us please.