Founded in 2019 by two passionate professionals, JK Distro is dedicated to the exploration and distribution of high-quality hemp products. Our journey began with a deep commitment to understanding the benefits of cannabinoids and enhancing well-being through scientific research. We proudly source our products from trusted farms and suppliers, ensuring exceptional value and quality for our customers. With over 90,000 successful shipments and a robust online presence, our mission remains to provide premium hemp products and unparalleled support to our community. At JK Distro, we are driven by our dedication to excellence, knowledge, and the transformative power of hemp.
JK Distro (jkdistro.com) has 687 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
jkdistro.com
Website
jkdistro.com
Category
Smoking & Tobacco
Location
Benicia, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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!!SCAM ALERT!!
Update/1/31/2025 still no one has attempted to help >>>>> I am extremely disappointed with my experience ordering from JK Distro. Their product sits at their facility for 4-5 days before even being shipped, and then it takes another 4-5 days to arrive—if the USPS doesn’t mess it up. I ended up waiting nearly two weeks for a product that never came. This is unacceptable, and the lack of efficiency in their process is frustrating. I won’t be ordering again. The customer service is horrible i sent multiple proofs i have not received items it’s been over a month.
!! DO NOT WASTE YOUR MONEY OR TIME !!
Response from JK DistroJan 19, 2025
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and disappointment you’ve encountered with your recent order from JK Distro. Your feedback is invaluable, and we take it very seriously.
Regarding the shipping process, processing takes between 1 - 3 business days before a parcel can be shipped. We rely on USPS for delivery once an order leaves our facility. We recommend checking the tracking information provided in your confirmation email for updates on your shipment status.
To address your concerns directly, I would like to offer assistance in resolving this matter. If you could provide me with your order number or any additional details regarding your situation, I will personally look into it and ensure that you receive a satisfactory resolution.
Apologies once again
Regards
TM
VS
Very S.
Not Enough Words for How Bad
I spent a total of $160 and paid a massive $70 dollars shipping with JK Distro for an order placed on 19/12/2024, which I have not received to date. I beg the owner of this store to stop using UPS, as they are utter garbage (widely regarded), and have had my parcel in a warehouse for 2 weeks now without moving (last scan in a UPS tracking was in a warehouse on 03/01/2025). Since 03/01/2025, UPS has stopped scanning or giving any tracking updates, so I have no idea if I will ever receive my package. I have had no response from either UPS or JK Distro to my enquiries and requests for an update, and I don't care what kind of business you are running, unless you're shady, if a customer pays $215 for a bunch of products, it is with the implicit expectation that they will receive something for all of that money. You can't just wash your hands of any responsibility after dispatch, especially when you have chosen to use an unreliable shipping partner. Just imagine if every store did that. Around the same time, I made similar orders from two other stores (Backwoodz & Dr Ganja), I received both or those orders on time, so my advice to any customers, is to use those stores instead (they ship with USPS, super reliable, full tracking, and received within 5 days of dispatch. I was under the impression JK Distro was a legit store, but I simply have nothing to back that up from my experience, because I've received nothing for all the money spent, and no-one will respond to my messages for a resolution. It's pretty shocking, and mentally distressing, and financially destructive. So thanks JK Distro and UPS for stripping me of over $200 during the holiday period, a great way to go into 2025! Rest assure, I will be leaving a similar review for UPS.
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EDIT 20/01/25: Further to JK Distro's reply of 19/01/2025, my Order No. for resolution is #308674. Pls do update me as to UPS delivery status. Thank you.
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EDIT 15/02/25: A month after JK Distro wrote on here that they would help me, no help received. I did hear back from UPS who said they had contacted JKDistro about a Customs issue that needed resolving but have had exactly ZERO updates from JK in that regard - so its cool to just take people's money and run it seems. $215 down, nothing to show for it, no customer service to speak of - they just post. messages on here so people checking Trustpilot will actually think they're helpful - they are not. Thanks to their BS I've tried 3 other companies that I received all my orders from - JK your competition is winning. Ive tried to resolve this with you, but as you seem not to be interested in that, I'll take the issue up with my bank for a chargeback.
Response from JK DistroJan 19, 2025
Thank you for reaching out and sharing your concerns regarding your recent order with JK Distro. I sincerely apologize for the inconvenience you have experienced with the shipping process and understand how frustrating it must be to not have received your package, especially after spending a significant amount on both products and shipping.
I completely empathize with your feelings about UPS and the lack of updates on your shipment. It is indeed disappointing when a shipping partner does not meet expectations, particularly when tracking information becomes stagnant. Your experience is important to us, and we take such matters seriously.
Please reply to this message with your order number and any relevant details so that I can escalate this issue directly with our shipping department. We will do our best to liaise with UPS on your behalf and seek an update on your parcel’s status.
YD
YouR DaDDy 💋 �.
Horrible customer service ——— does not…
Horrible customer service ——— does not even express the experience with JK Distro——— spend your money elsewhere- having to now go buy from another vendor. They do not help - email- chat-or give actual info - or seem to even act like they care —- besides just a general statement/comment. This is not how businesses are run in 2025.
Response from JK DistroJan 17, 2025
We are truly sorry that our customer service did not meet your expectations and that you felt unsupported during your interaction with us.
If there were any specific circumstances that contributed to the issue kindly send an email to [email protected], explaining the issue. We will gladly look into it and ensure you never experience such again.
DH
Dillon H.
An Envelope of Disappointment
I placed an order of 3 1/4 ounces of flower and was excited to receive it on time during my holiday break. But when the tracking stated the items arrived i was severely disappointed by an envelope only containing 2 grams of a free sample, my receipt for purchase of the 3 1/4 ounces and nothing else, not even a note or email stating there was an issue with the order. They really packaged 2 gram bag samples wrapped them in a receipt that stated what should actually be in the package and shipped it across the country. When I reached out to support they seemed concerned and tried to help, eventually telling me they would resend the order but had no information on how i received none of my order. I have so far received no confirmation or notice that this conversation even took place, and I have no open orders in my account on the website. Very strange and shady turn of events.
Response from JK DistroJan 2, 2025
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience and disappointment you have faced regarding your recent order. It is our priority to ensure that our customers receive their orders accurately and on time. The holiday season can be crazily busy, but we still try and ensure that all our customers are happy.
I understand that you placed an order for 3 1/4 ounces of flower, but instead received only a 2-gram sample along with your receipt. This situation is certainly not reflective of our standards, and I appreciate you bringing it to our attention. The lack of communication regarding this issue is also concerning, and I want to assure you that we take such matters seriously.
To address this matter effectively, I will initiate an investigation into what went wrong with your order. Kindly send your order number to [email protected] with the subject 3 1/4 ounce order and we will investigate further.
Once again, I apologize for the inconvenience caused and appreciate your patience as we work towards resolving this issue. Your satisfaction is important to us, and we are dedicated to making this right.
EW
Emma W.
i haven’t order yet but i wanna know if…
i haven’t order yet but i wanna know if it’s okay to order now?
Response from JK DistroDec 24, 2024
Yes you can order anytime. Our processing times are 1-3 business days and then your order is shipped using the method selected at checkout
CO
Codered
I placed my order November 29 and it…
I placed my order November 29 and it just says order processed it won't give me any updates on tracking information and and it pisses me off because I paid 23 $ for 2 day ups flat rate shipping and still haven't got my package today is Wednesday December 4 and I don't know were my package is and still don't have it hasn't said shipped or anything
Response from JK DistroDec 6, 2024
Dear customer
Thank you for reaching out regarding your order placed on November 29. I understand how frustrating it can be to not receive timely updates, especially after paying for expedited shipping.
Unfortunately, when you placed your order, our warehouse was closed for Thanksgiving and processing only resumed on the 2nd of December when the warehouse re-opened. All our customers were notified of this and that there would be delays. Our shipping policy also states that orders are processed within 1 - 3 business days after which they are shipped using the method selected at checkout.
If you send an email to [email protected] and give them your order number, they will ensure that your order ships out if it has not already shipped.
Apologies for any delays.
Regards
TM
VE
Vincenzo E.
ho ben 3 ordini persi a colonia e non mi aiutano/rispondono
il primo ordine doveva arrivare a settembre verso il 29 ma e da 2 mesi che lo aspetto scrivo a ups e mi dice di contattare il mittente (jkdistro)e loro nn gli importa scrivo tutti i giorni alle mail ma 0, poi oggi ho rifatto un altro ordine accordandomi prima di spedire con USPS ed aver scritto nella descrizione ordine: spedire con USPS no UPS, ma ho visto lo hanno spedito con ups e poi e arrivato a colonia dove si sono persi tutti e 3, davvero ridicolo io ordinavo molto da loro e ho 520$ di thca a marcire,sono davvero deluso e invito a comprare piu tosto da altri venditori thca,spero sia colonia ups a non funzionare e spero riprenda perche e una situazione vergognosa
BZ
Balázs S.
Customer service
I have ordered products for international. The package doesn't have enough description to send through, it got stuck in Koln warehouse. They made a claim, and for 30 day NOTHING happened with the package, they do not recall the package back, they do NOTHING. I had great experiences but this is unaccaptable. Plus I payed "some" money, they are not responsible for the international package, even if I already payed for the package. But it doesn't mean that you can s*it on the people's face. I've asked for the boss, they sent me an e-mail address (not sure if it is the owners address) and they changed my email address and my password too. 😂 RIDICULOUS! You are responsible for a package until it does not reach me. Even if you are not responsible for the package, if UPS contact you, you need to respond me. But they took my money and nothing response. Customer service is a joke, im not the only one with problem with this company, lets get everybody and SUE THE LIVING HELL out of them at the BBB.
Response from JK DistroNov 27, 2024
Dear Balazs
Thank you for reaching out and sharing your experience with us. I truly understand your frustration and disappointment. We take customer satisfaction seriously, and I’m truly sorry for your experience, however, our terms and conditions clearly state that "we are not responsible for any orders seized by customs. It is the client’s responsibility to check their country’s regulations regarding cannabinoid products and to cover any additional taxes or fees that may apply". We do ship internationally, but you need to understand all the terms and conditions with regards to international shipping.
Feel free to reach out to [email protected] if you need any further assistance.
Regards
TM