JK DistroReviews of jkdistro.com

Response from JK DistroJun 24, 2025

Thank you for reaching out and sharing your experience. We sincerely apologize that you were disappointed with your recent orders of our THCA flowe. We understand your frustration, and we want to address your concerns. Regarding the Grape Gas being dry, we are very sorry about that. We take pride in the quality of our products and will investigate this issue to prevent it from happening again. We understand your concern about the lack of psychoactive effects. THCA is the non-psychoactive precursor to THC, the compound that produces the "high." THCA must be converted to THC through a process called decarboxylation, which happens when the flower is heated, such as when smoking, vaping, or baking. The efficiency of this conversion can vary depending on factors like the temperature used and the quality of the flower. To help us understand what happened, could you please tell us how you consumed the flower? This will help us determine if the decarboxylation process was effective. We also test all our products for cannabinoid content, including THCA and THC. We'd be happy to review the lab results for the batches you purchased. Regards TM

Response from JK DistroApr 29, 2025

Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to face delays and complications with your order. Our system occasionally places orders on hold as a precautionary measure to ensure the security of our customers' transactions. This can happen if there are discrepancies in payment information or if additional verification is needed. I see that our customer support team requested a picture of your ID and a screenshot of your bank statement to verify your purchase. This is part of our protocol to protect against fraud. I apologize for any inconvenience this has caused you. If you have any further questions or need assistance, please do not hesitate to contact us directly at [email protected]. We appreciate your patience during this time. Regards TM

Response from JK DistroApr 25, 2025

Hi Denise Thank you so much for being a loyal customer! We truly appreciate your support and feedback. I’m sorry to hear that your recent experience with our Sour Diesel was disappointing due to its dryness. We strive to provide high-quality products, and it’s concerning to hear that this batch did not meet your expectations. We take product quality very seriously, and I will pass along your feedback regarding the Sour Diesel to our cultivation team to ensure we maintain our standards. It’s great to hear that you enjoyed the crumble from your last order! Regarding the Jelly Cake flower, I appreciate your understanding about its dryness; we are always looking for ways to improve our offerings. If you continue to experience issues or have any other feedback, please don’t hesitate to reach out directly. We want all our customers to be satisfied with their purchases! Thanks once again. Regards TM

Response from JK DistroMar 20, 2025

Apologies for the delayed response. If you haven't received your package even now, please share order number so we can follow up for you. You can send an email to [email protected]

Response from JK DistroMar 6, 2025

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered regarding your order. However, do note that we are legally bound to ensure that all our products are sold only to people who are 21 years and older hence the request for ID. Also orders can be put on hold for various reasons. This measure is taken to ensure the security and integrity of our transactions, particularly when our system flags potential discrepancies. We require the following documentation for orders placed on hold: 1. A picture of a state-issued driver's license or identification card for all named parties on the order. This is to confirm that the order is being sent to the individuals who made the purchase and that all named parties are over 21 years of age. 2. A screenshot of the charge from your bank account to verify that the payment originated from your account. These measures are in place to protect both our company and our customers from potential fraud and ensure that all transactions are legitimate. Please be assured that your privacy is important to us, and all documents will be handled with the highest level of confidentiality.

Response from JK DistroMar 3, 2025

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration you’ve encountered regarding your missing or stolen order, as well as the difficulties you’ve faced in trying to resolve this issue through our customer service channels. We understand how important it is for you to receive your order and how disappointing it can be when communication does not meet your expectations. Your feedback about the lack of assistance from both our live chat and email support has been noted, and we are committed to improving these services. Please reply with your order number so we can track down the specifics of your case. If possible, include any additional details about the situation that may help us understand what went wrong. I will personally escalate this matter to our customer service management team to ensure that you receive a prompt response. We value your business and want to make things right. Thank you for bringing this matter to our attention, and we look forward to resolving it swiftly. Regards TM

Response from JK DistroMar 3, 2025

Thank you for reaching out, and I sincerely apologize for the inconvenience you’ve experienced with your order placed on February 15. Please provide order number so we can look into it if you still haven't received it. Regards TM

Response from JK DistroMar 3, 2025

I sincerely apologize for the inconvenience you are experiencing with your missing orders. I understand how frustrating it can be when you have not received your items, especially after spending over $300. To assist you better, could you please provide me with your order numbers. This will help us look into the situation more effectively. Regards TM