sam N.
Review: shady business practice
Review: Placed an order (#465941) with JK Distro on Aug 12. They marked it as “shipped,” but USPS confirmed the package was never scanned or received. Tracking has been stuck on “Shipment Received, Acceptance Pending” since day one — no movement at all. When I reached out, the merchant refused to reship or directly refund me. Instead, they pushed me to file a claim with Route insurance. Route did their job and refunded me right away through Venmo (literally processed in a day). Shoutout to them for being professional and fast. But here’s where the shady loop starts: because the refund came through Route and not directly from the merchant, Sezzle (my payment plan provider) still acted like I owed installments for a package I never received. I had to go back and forth with Sezzle support, providing screenshots, USPS confirmations, and Route payout proof just to get them to pause payments. That’s not something customers should have to fight this hard for when the facts are crystal clear. Bottom line: •Merchant marks packages shipped that USPS never scans. •Forces customers into Route insurance instead of taking responsibility. •Leaves customers tangled with Sezzle over payments for something that was never delivered. This entire experience was exhausting and shady. If I hadn’t documented everything and fought it, I’d be out money for nothing. Route came through JK Distro did not. Be warned: if you order here, you’re taking a gamble, and you’ll likely get stuck in the same loop.
Response from JK DistroSep 1, 2025
Thanks for your feedback and we apologize for the not so pleasant experience. Please note that all statuses on orders are updated by USPS and not by JK. Once the order ships, they take over and update the tracking, and also take responsibility for all packages handed over to them. Do visit their site and see what the status : "Shipment Received, Acceptance Pending" means. We cannot as JK process a refund for a package that we do not have, hence route kicked in and assisted with everything. At least you saw the importance of taking route insurance. But all in all we apologize for the experience and glad that you did receive your refund at the end of the day



