JK DistroReviews of jkdistro.com

Response from JK DistroDec 6, 2025

Apologies for the bad experience. However, if you were to provide us with your order number, we will gladly look at the matter and get back to you

Response from JK DistroNov 4, 2025

Thank you for reaching out and providing such detailed feedback regarding your recent purchases from us. I am truly sorry to hear that your experience with your last purchase has been so disappointing. We understand how frustrating it must be to receive products that do not meet your expectations, especially when you were hoping for a premium experience with the Forbidden Fruit. We take your feedback very seriously, and we want to assure you that this is not the standard we aim for at Jk distro. To help us investigate this matter thoroughly and understand what went wrong, could you please provide your order number(s) for these purchases? This will allow us to pull up your specific order details and review the batch information for the products you received. Additionally, if you have any photos or videos of the products that illustrate the issues you've described, these would be incredibly helpful for our quality control team to assess the situation further. We would also like to discuss the possibility of how we can make this right, should you be open to giving us another chance to provide you with a positive experience. Our priority is to make this right for you. Do reach out to us at [email protected]

Response from JK DistroOct 21, 2025

Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent order. We understand that having an order placed on hold and being asked for additional verification can be unexpected and frustrating, especially when you're looking forward to receiving your products. We want to assure you that these measures are in place for very important reasons, primarily to ensure compliance with age restrictions and to protect both our customers and our business from fraudulent activity. As a company selling THCA hemp products, we are legally obligated to ensure that all our customers are at least 21 years of age. This is a strict requirement across the industry to comply with state and federal regulations regarding hemp-derived products. The request for a photo of your driver's license or ID is our standard procedure to verify age when our automated systems flag an order for review or when there's any ambiguity in the initial order information. This helps us prevent underage sales and maintain our operating license. Regarding the request for a screenshot of your payment through your bank, this is a crucial step in our fraud prevention protocols. Unfortunately, online businesses, especially those in regulated industries, are frequent targets for payment fraud. When our payment processor or internal systems detect certain patterns or discrepancies that suggest a potential risk, we implement additional verification steps. A screenshot of your bank statement showing the transaction helps us confirm that the purchase was indeed made by the legitimate cardholder and prevents unauthorized transactions, which ultimately protects you from potential identity theft and chargebacks. To resolve your current order, please provide the requested documentation. Once we receive and verify your ID and payment screenshot, your order will be released for immediate shipment. If you have any concerns about sending this information, we can refund in full.

Response from JK DistroOct 16, 2025

We are truly sorry to hear about the incredibly frustrating experience you've had with your recent order. We understand how upsetting it must be to not receive your package as expected and to feel that your concerns were not adequately addressed. To help us investigate this thoroughly and understand exactly what happened from our end, could you please provide your order number and the date of your purchase to [email protected].

Response from JK DistroOct 11, 2025

We do apolgize, however, the verification needs to be done within 3 days of receiving an email from us. If not, your order gets refunded

Response from JK DistroOct 8, 2025

Thanks for the feedback. We really appreciateit!

Response from JK DistroSep 18, 2025

Thanks for your feedback. Please note that before we can ship all products, we need to process everything. Processing as stated in our shipping policy can take anything between 1-3 days, depending on how busy we are. The delivery time applies once your order is shipped. We do apologize for the inconvenience.

Response from JK DistroSep 6, 2025

Thank you for taking the time to share your experience. I want to start by acknowledging how frustrating and disappointing this situation has clearly been for you. You’ve invested your money and trust in us, and from what you’ve described, we’ve fallen short in delivering the service and products you expected, and that’s not acceptable. Regarding the order that was placed on hold after being processed, that kind of miscommunication between our team and management should never have impacted you, especially after payment and tracking were issued. We understand how misleading and inconvenient that must have felt. As for the disposables you received leaking, underfilled, and malfunctioning units are absolutely not the standard we aim to uphold. It’s troubling to hear that your attempts to resolve this have led to delays and confusion, and we sincerely apologize for the lack of clarity and responsiveness. While I know you’ve asked not to receive a “justification response,” I want to assure you this isn’t about excuses. It’s about accountability. Your feedback is being taken seriously, and we’re actively reviewing the issues you’ve raised to prevent similar situations from happening again. I’ve escalated your refund request to our senior support team for immediate review. We understand your decision not to order from us again, but we still owe you a resolution. Thank you again for speaking up. We’re listening.