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I have ordered from here about 2-3…
I have ordered from here about 2-3 times a month with zero issues since last August. I will never order again. The quality is so-so. The smalls zips are mid to low grade commercial, but for 30 bucks, I'm not complaining. The trouble came in when I used my points to generate a coupon, but the transaction didn't go through because my CC company flagged the transaction as fraudulent. Called my bank, approved the transaction, tried to use coupon. Didn't work. Here's the disturbing part JK DISTRO'S CUSTOMER SERVICE IS NOT JUST BAD, ITS NON EXISTENT. I've been calling, chatting, emailing for almost a week.Norhing. I've yet to talk to a live person. I did get a response via email, but it was an automated response that was of absolutely no use. Every phone line in the company just rings and rings. When you do mange to get through to voicemail EVERY SINGLE EXTENSION HAS A FULL MAILBOX. That's about as unprofessional as it gets. I'd think twice about give this company your CC information...
Response from JK DistroJan 20, 2026
Thank you for reaching out and for your candid feedback. I am truly sorry to hear about the deeply frustrating experience you've had with your recent order and, more critically, with our customer service. Your loyalty as a customer, ordering from us 2-3 times a month since last August, is something we value immensely, and it's clear we have failed to meet your expectations and our own standards in this instance. I sincerely apologize for the technical difficulties you encountered when trying to use your points and coupon. It is unacceptable that the coupon did not apply after your bank approved the transaction, and we are actively investigating the root cause of this system error. However, the most concerning part of your message is your description of our customer service. The issues you've highlighted – unanswered calls, full voicemails, and unhelpful automated responses – are completely unacceptable and do not reflect the level of support we strive to provide. I take full responsibility for this significant breakdown in our communication channels. This is not how we treat our valued customers, and I understand why you feel our customer service is "non-existent". I would like to offer you a new coupon or store credit off your next purchase as a further apology for the technical glitch and the inconvenience. I am personally escalating your feedback to our operations team. We are launching an immediate review of our phone systems and customer support protocols to ensure that all customer inquiries are handled promptly and effectively, and that voicemail boxes are never full. This is a critical area for improvement, and your feedback is valuable in addressing it. I understand that an apology alone cannot fully rectify the frustration you've experienced. We are committed to earning back your trust. Please reach out to [email protected] so we can issue you with your coupon or store credit.