Jive CommunicationsReviews of jive.com

Jive was very helpful in helping me figure out how to use their system. They're professional and usually there's no wait time.

Once configured the system works great! Learning the portal is a bit more complex, but seems pretty powerful. I get several reports that are good management tools as well

Areas Jive could improve on: 1. Tech support needs more hands on experience with specific PBX platforms. In speaking with support 5 times, no one seemed to have done much with the system I was trying to configure (Panasonic NS700), and some of the instructions I got were incorrect. 2. Jive publishes a guide for the TDE series switches, but it's not accurate for the NS700. Please publish a guide for the NS700--the most popular platform they sell! 3. 2 out of 4 support personnel fumbled around a great deal in trying to figure out how to get something done. 1 directed me to my portal but failed to be able to establish me as a superAdmin, so many settings could not be accessed for a customer unless done by support. 4. PLEASE PLEASE PLEASE, try to get your audio levels under control! Support tech volume has been low on every call, while music on hold has been blasting loud and sometimes very distorted. 5. Despite the customer signing the order for SIP trunks, I was billed, not them. This still has not be corrected (as far as I can tell) 3 weeks later. Also, the billing I see for the customer on line does not conform to the actual setup. I made a couple of calls and changed SIP configuration, and was assured billing would reflect this, but it did not. 6. The end to end process of onboarding, emails, and first account setup and configuration proved to be quite complex. Somehow the whole process has to be streamlined and better explained---please avoid having multiple JIVE reps and departments sending out emails with instructions--it creates a rats' nest of things to register, numbers to call, and emails to keep track of.

The port-over process was very easy and the support from Jive was great. I find their web portal to be very user-friendly.

JIVE has been professional and knowledgeable every time I contact them for various questions about the features they offer. I have not felt like a bother to the help desk, even when my questions seem like common knowledge, or the opposite. I am glad we use JIVE as our communications experts.