Jive CommunicationsReviews of jive.com

I have no problems recommending Jive. In fact, I did recommend it to a colleague last week. Why I downgraded Jive from 5 stars to four is due to functionality that is no longer working. First, the Android app for Jive has not worked and I never received any information as to whether it is or will be fixed. Second, we did have integration with Redtail, but the change in the Jive Chrome app has removed/broken the integration. This was a primary reason for moving to Jive. Finally, the FAX functionality is still clunky and difficult to work with and possibly a security hole.

My interactions with this company have always been pleasant. My issues are typically resolved quickly.

We are new to Jive and had to work out a few issues to get our phone system to work as we wanted, but Jive is very responsive, helpful and worked with us to get each issue resolved. They respond immediately to any issues and we are happy we made the switch and like working with Jive. customer service reps are knowledgeable, helpful and proactive.

Jive manages the phone service for the company I work out. We have run into a few phone problems but Jive is always quick to try and help when I call in. Most of our problems have been solved right away and for those that weren't solved right away Jive usually follows up the next day to check how things are going and if they can help.

Since, August 2017, we have switched two of our smaller companies over to Jive Communications - and so far the service is great, have had minor hiccups here and there with some of the reporting functions - but that is to be expected with a new/growing start-up. Customer Service has been okay. Billing Department has been awesome! We received an invoice with the wrong pricing and they quickly resolved the issue and was extremely apologetic. So far, my only complaint is the JIVE mobile app - any updates to the app and we have to uninstall and reinstall in order to get the app to work again.

System has improved since we first started with Jive. There is less down time. Customer Service is fairly supportive.

We moved over to Jive 4 months ago. From and admin perspective the system is intuitive and their customer service team is great. They were the most cost effective option for our business and a definite upgrade from our former provider. The mobile app is nice and since we're a google shop the chrome extension is great. This would be a 5 star review however our phones did go down once, however Jive fixed the issue quick and our phones were back up in less than an hour.

Jive was very helpful in assisting with trouble shooting issues with our phones. They also followed up with email to make sure all was settled and if further help was needed.