Jive CommunicationsReviews of jive.com

They are very quick to reach out to you asking if you need any help when navigating the online console. Every issue I have had has been resolved in a quick way. Very easy and helpful to work with.

First, the things that make Jive stand out are the things that folk aren't even aware that they could have. Everything else, the questions about call quality, mobile availability, transfers, etc, can be answered with a "As good as you'll find anywhere else." What makes Jive stand out? Their management console is absolutely spectacular. It allows an amazing level of flexibility in users, line, and device configuration, and their Dial Plan configuration engine lets you visually arrange delays, conditional transfers, auto-attendants, schedules, and even URI calls to independent web resources. There are some things that are a little more complex, but that's necessary to have the flexibility that you Jive gives you. For instance, you don't simply make a line that people can call. You can add a DID in the Phone Numbers section, or manage existing numbers, shuffling them to different end-points. You make a user in the Users section, an extension in the Extensions section, and then connect the two via a Device in the Devices section. There's a wizard that walks you through all the steps, but it's separated out like that, at the cost of a little bit of complexity, for the sake of a lot of flexibility. The dial plans give you another huge tool that is definitely not available from other vendors. In Jive, extensions, ring groups, call queues, etc. are all endpoints with an extension number. In the dial plan, you add nodes and connect them, resulting in a visual call path. There are the standard extension dial nodes, and you set a wait-time for each one. There are other nodes like calendar or schedule based routing, conditional routing that lets you check aspects of the ongoing call, and direct it to a different path if needed, or even utility nodes like the URI call node that we use to independently track and associate call recordings with customers in our CRM. Our experience with Jive has been excellent, no doubt. Their service is consistently clear and has little delay. We have experience with local small-time companies that offered decent service with occasional outages, and we have experience with one other corporate-level company that offered consistent but mediocre quality. We never have quality complaints with Jive, and excepting an outage back in 2015 that was quickly addressed, we've had zero reliability issues. It's thoughtlessly good service, and it takes some bad experiences to know how valuable that is. It's the extra stuff, things that no one ever does, and which are absolutely not possible with POTL system that make Jive stand out.

Our company uses many different outside services; server support, copier support, shipping companies, copier support and phone support. I can say, without reservation, Jive has the best service and support of them all. I always get someone on the phone when I need them. They are friendly and knowledgeable every time. When I choose chat support they are fast to respond and just as helpful. The features available are perfect for our company. We have multiple sites, in multiple countries and it all works flawlessly. Our small customer service center with call routing, ring groups and menu options fit perfectly with their system. I would highly recommend Jive Communications.

great service and support. quick, clean interface, great products.

The Jive service is a great option for my business. Having the flexibility to answer my office line from anywhere but still having the ability to “turn off the phones” at a time of my choosing is a must for my business and my sanity.

After having a bad experience with another VOIP provider we were looking for another option. Jive was recommended to us so we gave them a try. One and a half years later we are still happy. Set up was a breeze and the customer support staff has been awesome.

Jive is great. This is the 2nd employer I have worked with and brought Jive to.

Tech Support ROCKS!!!