Jive CommunicationsReviews of jive.com

Jive has always been very responsive to my calls. Their customer service is top notch. We have had a few issues with our phones, but they have always been resolved quickly.

JIVE is good just wish along with the SMS will come the MMS as well the system is easy to use but does not come with a fully built auto attendant or voice greeting that is customizable with that will be effective kinda how Nextiva does it but be a little better

Great service. Excellent customer service.

Easy to use and administer. Great customer support. Cost effective. The reporting solution is horrible though! They really need to fix this.

Mostly happy with Jive over the last 3 or 4 months. I certainly love that my cost for 2 phone lines is now about 1/3 what it was with att 😀 I love the Cisco IP phone jive included when I signed up. Having wanted to switch to voip for a long time but being tied down in the day to day business I never could decide with the other IP phones on the market. Especially handy with the phone is a built in amp and volume control that has made conversations so much easier now I also totally love how jives on line interface is easy to use. I at this point I mainly use the interface to add numbers or area codes to filter and block. The Att experience was one where I got between 50 and 100 unrequested sales calls a month mainly being robo calls Other calls were Bill collectors looking for someone that may or may not have worked at my company 20 years ago. So I get great satisfaction in adding numbers to block I don't use the follow me feature where incoming calls go live to my cell as I am driving or otherwise engaged in something. But I do use the feature where messages left are emailed to my smart phone. This has been a vital feature for me as I am a one man service business at this time If I am driving to my customers home and they call wanting to reschedule or know how long until I arrive. After opening the email it is just one click to play while driving. This has saved numerous jobs from cancellation and a loss of income. I do plan to eventually set up the auto attendant and call queue as I regrow my business volume. But I am happy using some of these simple features for now. It was important to port over my 2 Att phone numbers and Jive did that without any loss in service so when I call out my customers see the numbers they are used to for over 20 years. There was a little wrinkle in the porting process. I was very concerned that the process would go smoothly as I didn't want any time where my phone lines were dead nor worse case where somehow Att releases the lines but jive isn't there to catch them. So back in July during this process I got as best I remember contradictory info that just made me worried. After speaking initially with Jive customer service I believed (correctly or incorrectly) that it wasn't an individual jive person in error but rather that the porting process they had in place needed refinement. So I was put in touch with a supervisor and did speak to him from a business owner to business owner perspective to explain what I perceived as the points or area to be refined. As the end user I was pleased that jive has supervisors that are willing to listen to concerns rather than try to only defend against In the end the porting went through fine, was perhaps just a little more concerning than maybe it should have been. I am very happy with Jive and do recommend them. Are they perfect, probably not but I don't believe any business is perfect as the market and expectations change and so must businesses That jive has great employees that do their best and even look for compromises if appropriate tells me all I need to know. Yes I am satisfied with all aspects of service and will recommend jive Rudy Softli Water Filter Service Los Angeles, Ca

Me gusta que es fácil de administrar, configurar y usar.

tech support is great, customer service is pretty good but understanding billing is poor. I originally thought i was paying mainly per user and not per user and per device. Also, seems like a lot of hidden fees I was not expecting. We are a small business but we have taken on a new client that will give us some rapid growth. We will see what happens.

New customer. Love the service, the flexibility but the hold times for customer service are unreasonable. No less than 15-20 minutes.