Stephanie M.
Negligent Repairs Turned My Car into a Total Loss
My experience with Joe Hudson’s Collision Center in Ocala was not just frustrating, it was dangerous and financially damaging. I brought my car in for front-end collision repairs. The first time I was told the vehicle was ready, I immediately noticed the front grille hadn’t even been replaced, a basic, visible part of the job. I returned the car and was told it was fixed the next day. But within 24 hours of picking it up, the car began braking on its own while I was driving. A terrifying failure of the collision avoidance system. It was immediately clear something had gone very wrong under the surface. With my insurer’s permission, I had the car inspected at Gettel Toyota. That’s where I learned the full extent of the damage. Joe Hudson’s mishandled the repairs so badly that the car, which was previously repairable, had to be declared a total loss. Structural integrity was compromised, and critical systems were either improperly reinstalled or overlooked entirely. To make matters worse, I later learned that the technician responsible for the initial work was written up and then quit, apparently after the failure to replace the grille. But that raises an even more serious question: Where was the oversight? How did a vehicle with visible issues and critical internal failures pass any final inspection? Where was the shop foreman, the quality control process, or anyone responsible for ensuring the repairs were actually complete and safe? This wasn’t just a technician’s mistake. This was a breakdown in supervision, accountability, and basic safety standards and I paid the price! While Joe Hudson’s may have resolved the matter with my insurance company, they never took responsibility for the impact on me, their actual customer. I trusted them to return a roadworthy vehicle. Instead, I was given back something dangerous, and ultimately suffered a financial loss because of it. They put my life and that of those around me on the road at risk. If you care about your vehicle, your safety, and your time, I strongly recommend rethinking your decision for a shop. Joe Hudson’s Collision Center in Ocala did not meet even the most basic standards of professional repair and they did not stand behind their work