Jenny CraigReviews of jennycraig.com

I found their advertising deceptive. I signed up for the meal program which promised 17lbs weight loss in first 30 days. At the time of sign up, there was a subscription tied to the contract which was very complicated and difficult to understand. I cancelled the contract after 3 months because of my dissatification, but apparently Jenny Craig did not cancel the subscription. On Oct. 3, 2025 I was charged $69.99 for the subscription. When I contacted the company I was told by a clerk the fee was non-refundable and they had not received a cancellation notice from Jenny Craig. I know I am not the only person this has happened to. I WILL NEVER DO BUSINESS WITH THE COMPANY AGAIN.

@jennycraigofficial I am now a former but previously loyal, customer of Jenny Craig who has recently had a horrific and extremely disappointing experience with both the service and customer support I received. I am writing to express my deep frustration and disappointment with my recent experience as a Jenny Craig AutoShip customer. When I initiated my subscription, I specifically asked the representative placing my order if I needed to move my AutoShip date up, as it appeared I might not receive my meals in time to avoid a service interruption. I was assured that this would not be an issue and that I would absolutely receive my meals on time. Unfortunately, that assurance was not honored. My meals ran out as of this morning, and my order is still listed as “in fulfillment.” This has caused a complete disruption in service—despite the clear promise I received at sign-up. I called customer service repeatedly to resolve this, hoping to speak with someone willing to listen, understand, and take action. Instead, I was met with repeated recitations of the “no refunds” policy, without any acknowledgment of the circumstances or the promise that was made to me. While I respect company policies, in this case, I was given a direct assurance by a Jenny Craig representative. Since that promise was broken, I believe this situation warrants an exception. As it stands, I have canceled my subscription and submitted a dispute with my credit card company for my most recent order. I am also sharing this experience publicly in hopes that other customers do not encounter the same issue. I am hoping to reach someone at Jenny Craig who can help make this right, and restore my trust in the brand.

Jenny Craig is very bad!!!!! They shipped frozen food by GROUND delivery. A week later a box of spoiled food arrived at my door, and after much arguing with them they did not provide me with a full refund. Very bad company!!!!! Since they are not honoring a full refund I don't trust that this won't just happen again with my next shipment so I canceled the service. Jenny Craig did not see that they did anything wrong with shipping frozen food by ground delivery.

Don’t click on Club Jenny, they immediately charge your credit card a $69.99 membership fee and refuse a refund. The website is misleading and the employees turn a deaf ear once they have your money.

I had a terrible experience with their ordering. The terms are not clear and customer service was not helpful at all. Reach out to them right after i placed the order because they don't provide the delivery time until after placing order and it was going to be during a time i was going to be out of town, so i wanted to cancel, but they said they couldn't help at all even though i reach out right after placing the order, and it did not impact their business at all. In my opinion this is very deceitful and they are trying to scam money out of people.

The new Jenny Craig is horrible with Customer Service! I was on JC with a mentor locally for years, and it was great, lost a lot of weight. When they went bankrupt and were bought by Wellful, Inc (which also owns Nutrisystem), the Cust Service is the worst. They have products on Amazon as a third-party seller, and I recently ordered Barscotti, which were always a favorite. They did not ship, and I tried contacting JC, but was rudely transferred then after sitting on hold for a long time, the call disconnected. Thankfully, Amazon stepped in on my behalf to contact them. JC never gave an apology or even the courtesy of a reply to either me or to Amazon, though after several days they finally shipped them. Amazon had offered to give me a refund, and I was going to do that when they shipped. They finally arrived weeks later. To be clear--Amazon is not at fault on this, and Amazon was very helpful to me. JC was completely irresponsible, and I won't be ordering anything from them again. This type of thing never happened with the old JC before they went bankrupt and Wellful, Inc bought them.

Been a member for Jenny Craig for many years. I was told they were purchased by a new company and are now online only. After signing up for the meals, I discovered that the ordering process was clunky and difficult. I decided to cancel and this after my 2nd order. After searching their website for a half hour, I could not find any method to cancel. Even the FAQs do not reference how to cancel, so I had to call customer service. I spoke to the rep who informed me that calling was the only way to cancel. When asked why this was not spelled out on the website, I was given a very weak response that family members could cancel a clients, so they needed to hear from their customer directly. Seriously!!! Find another company for weight loss, these guys don't care about their customers like the old Jenny Craig owners.

First I was supposed to receive food for the 14 days. It’s been 19 and still haven’t received it. June 27- July 15. I called days ago to change my shipment since it was so late and I wouldn’t be able to be here. They said they wouldn’t do that. They said it was already being processed. They have supposedly just today made a label ( fedex hasn’t received the order). Now it will sit outside my door for a week, and they could have taken care of this. Customer Service they have none, I would never recommend Jenny Craig.