Dragana N.
If negative stars was possible
If negative stars was possible. Took my car in because it was shaking. was told my rotors are bad (car had less than 15k miles.) Had to pay out of pocket for replacement. Then engine slipping, took 2-3 visits to "find" a problem. Replaces something and it was ok for 2-3 months. Transmission is slipping again and I was told, Tiguans do that, nothing we can do. Took in for a noise the car was while turning, was told its covered under warranty when I dropped it off. Got a phone call saying my brakes were supposedly incorrectly installed when I had my rotors done and that's not warranty so i have to pay because they fixed the problem (without permission. I paid just to figure out later that day, they NEVER fixed the problem. (apparently it wasn't the body shop that improperly installed my brakes or they also improperly installed the brakes this time around). Someone name Otto, service director calls me back and says bring it in this time free of charge. I said i want a refund because i never authorized repairs but reluctantly paid when you claimed you fixed it, but clearly did not. I made a comment that i have a new car but nothing but problems (he laughed at me and said "new car?" so i said "sorry 3 year old car which i consider new") BEYOND rude and condescending. goes on to tell me to call VW and complain why they make cars that the engine stalls when shifting from 1st to 2nd, thats not his problem. Conclusion is he will not refund me for a job he charged me for but never did. Told me to take my business else where. So I contacted VW directly. As of now I am waiting to hear what is going to happen. But the lady at VW was very nice, was confused herself why i needed to pay out of pocket for rotors months after buying a brand new car (it had 7 miles, not sure if Otto considers that new). I have owned every kind of car, but this has been my worse experience, but i really think Jennings is the problem more than VW. BEWAREEEEEEE!!!!!!!! I will hire a lawyer if I need, I have all the texts and lies documented. Note to Jennings. You need to hire new people to deal with customers. WORST CUSTOMER SERVICE EVER!!!