Jenni KayneReviews of jennikayne.com

Not honoring their own policy. I am a customer who has ordered multiple times. I was worried about the standard return policy during the holiday season 2023. However, I was told via phone and as a written statement on my packing slip that the return window will be extended until 1/5/24 if items were purchased between 10/11/23 and 12/24/23. As of 1/3/24, Jenni Kayne will not honor the unused return for a future store, not even a refund. Was a committed customer due to their values, however, that has been broken and their founder/owners should be ashamed.

As much as I like some of the pieces from Jenni Kayne. I cannot express my frustration enough with their customer service policies. On two instances, I got sweaters as a gift one was wool and the other cashmere. Unfortunately I am highly allergic to anything fuzzy as it makes my skin itch. The first time, I called ahead and expressed that it was a gift, wrote it on the return label and asked for a credit so I could actually get something different. They ended up refunding the person that got it. What a huge embarrassment. Second instance, I called again, this experience now almost 2 years later thinking they must have done something better with their customer service. I was wrong. Not only do they not extend their return policy over the holidays; once again, because it was shipped to someone else, and there was no gift receipt, but I had the packing slip. They were unable to do anything except refund the person. However, since it was outside of the 21 day window, they were not willing to do anything actually. At a price point like this and a brand that seems to be branching out I think they really should work on updating their policies and their customer service experience before they do anything else. Horrible customer service is the one thing that can discourage me from purchasing from any brand.

Came THIS close to clicking "Submit" on an $800 order when it occurred to me to google "jenni kayne reviews." Before you spend a penny, check the reviews on their Facebook page and on Yelp. I'd bet you won't be interested in placing an order either.