Jenni KayneReviews of jennikayne.com

Customer service is just awful. Needed to exchange an item for a different size but exchanges are not allowed if an item is on sale. Jenni Kayne does not value the customer at all. Total waste of $800 for an item I can't wear. They would do nothing for me even though they had the correct size in stock and could have easily corrected the problem. I will not be shopping with JK again and will tell everyone I know who shops about my experience and how little they value their customers when there is a small issue.

Do NOT shop with this company. They do not advise that certain items are nonreturnable, and they clearly don't value customers who purchase from them. Refused to accept return on items that were not identified as non-returnable when I bought them. Will never shop with them again

Return policy has changed (apparently, they do this quite often without warning). They now not only charge you for the return, but charge a restocking fee. They will deduct $12 from your return regardless of the reason for the return. Even if you opt for store credit, they still charge you the re-stocking fee. They will tell you that "in store returns are complementary.". What??? Does that imply that they won't be "free" at some point? Really poor customer service. Refused to make adjustment, despite the fact that I am their highest level in their rewards program. You would think they would realize that this policy is discouraging customers from purchasing. Have not been thrilled with the quality lately, particularly with regard to their sweaters, and have noticed significant price increases as well. I will be spending my money elsewhere.

I bought 6 dinning chairs and paid full price just to find out that five days later the company commenced a 30% sale! After I called and sent them 3 emails, I received a customer service answer that their policy does not allow to give me their sale price because five days have lapsed! Furniture is made in China and of poor quality. My mistake… Should have gone to Restoration Hardware, where their quality is great and have excellent customer service.

Everyday sweater pilled after 10 minutes of wear — huge pills — and the company’s response was that this is expected, and they could sell me a stone! They EXPECT a $200 garment to look horrible after 10 minutes? Their sing-songie customer service is useless. This company should not be in business.

I bought two Everyday Sweaters from Jenni Kayne over Christmas, one for myself and one as a gift. I was horrified when I wore my sweater, as it was completely covered with large pills. When contacting customer service, I was told this is the norm and could have a 15% discount on my next purchase. So, I sent a picture saying this is not the norm...but they responded insisting it was and would send a sweater stone if I wanted. I would never buy from them again and am embarrassed that I gave this as a Christmas gift to someone.

Terrible customer service. Tried to exchange a sweater that my husband got me for Christmas today. It was shipped to my parent’s house and arrived on December 20th so I’m still within the 30 days. Customer service says it got delivered on the 16th (it didn’t) so there’s “absolutely nothing” they can do. *Shockingly enough*, FedEx doesn’t always deliver packages on time/things get mixed up, especially during CHRISTMAS TIME, but Jenni Kayne doesn’t care! Given the circumstances, it seems easy enough to make a one-time exception so I’m not stuck with a sweater that’s too small for me. Met with lots of toxic positivity from customer service which is frustrating beyond belief. For a company that’s marketing itself as luxury, I’d expect much much more. Highly recommend you buy your overpriced sweaters elsewhere. Dear Jenni Kayne: if you’re going to enforce your policies in such a militant way, maybe consider including the return/ windows on the packing slip. “Looking to return something? For details on our return policy, please visit the FAQ section on jennikayne.com” seems intentionally cagey. 21 days to return/30 to exchange, especially during the holidays, is not standard by any means, so no wonder so many people are so frustrated. Doing the right thing is free, builds good will and increases brand loyalty. Do better. PS - FWIW, the only positive review on this site is from someone who works for Jenni Kayne.

I, too, am a victim of JKs deplorable holiday return policy and now am the owner of a pair of mules that I can't wear as they don't fit. Purchased by my husband on 11.25 as a Christmas gift, we contacted JK on 12.28 asking to exchange. Response received from Customer Experience whose mission clearly is: "Strive to make the customer's experience the worst" was "they understood our frustration with the policy; they were so sorry we lost several hundreds of dollars; we should let them know if there anything else they can help with; happy holidays!" This is a luxury brand? No holiday return window extension? Every company on the planet accounts for holiday gifting and adjusts return policies to accommodate customers. Not JK and no exceptions. To anyone considering purchasing from this company: BUYER BEWARE! Read the complaints on their Facebook page, Yelp, the Better Business Bureau, etc. (note that JK never replies- this website even shows that JK "has no history of asking for reviews" - they obviously don't care). Shame on you, Jenni Kayne. You lost 2 more long-time customers who will continue to share our awful experience. Research shows it costs 6-7 times more to acquire a new customer than retain an existing one and that price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service. So, the question to JK is: with this weight of evidence, why do you not focus on improving the Customer Experience? Shoppers, please spend your hard-earned money at a company that values their customers - not Jenni Kayne. In an attempt to salvage my husband's investment (the alternative being setting fire to these shoes) - if someone has a size 37 mule (color: Laurel) and needs to swap for a size 36, please reach out.