Shop our modern essentials for the wardrobe and home. Be inspired with stories on interiors, style, entertaining, wellness. Free shipping and returns.
Jenni Kayne (jennikayne.com) has 48 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
Showing 43 reviews with 1 star · Clear filters
Taylor N.
I ordered the hooded fisherman sweater and after only about three wears, the sweater got a hole in the armpit area. For being almost $500, the quality of the sweater does not match the price at all. I reached out and customer service could do nothing to help. Although, the sweater is soft and cute, the quality is not what it should be. I do not recommend.
Jules
Really Terrible customer service. Once they receive your order and your money they check out. I have had an item lost since June 2024 and the only follow up I have gotten on tracking is when I continue to reach out to Monique with customer service. I have not heard from them since August. They say to allow 4 to 6 weeks which it is now almost Thanksgiving and I’m still waiting for their replacement or refund or even a simple response.
Laura P.
TERRIBLE CUSTOMER SERVICE AND RETURN POLICY… Just don’t even bother! Sweater arrived and appeared to be good quality but it was too large. Attempted to return it and they have no exchange process and won’t honor the original sale price. Customer Service just reiterated their policies, oh and they have a restocking fee. DONT WASTE YOUR TIME so many other high end fashion options.
Martha H.
I bought the Hutton sandals -- two pairs in two different colors -- and on both pairs the screws fall out leaving the sandals unwearable. They're clearly a defective product. I have had this happen 3 times now. They have been unable to send replacement screws for 3 months, and won't refund. I think this is pretty insane for $400 sandals. Do not purchase.
Karen
Beware Canadian customers. I received a duty bill for a dress I ordered. The dress was $390 and the duty was $249.04. When I contacted the company, they just said there was no action they could take. You sign off on being responsible for duty when you check out. Nothing on the site prepares you for a bill like that. I wish I had checked reviews off the site. Horrible customer service for Canadians. Also, no returns, though they tell you that on the site. Never going to purchase from them again.
Cheryl
This is the worst customer service I have ever experienced! Their shipping costs are hidden to Canada! Beware shoppers- I received a FedEx bill of $300 for 2 sweaters- this is criminal and no one from the company wanted to discuss it. Beware!! I will keep writing reviews for all future shoppers until this process is changed- this is criminal! Cheryl Abboud
janie C.
The hat I ordered arrived reeking of chemicals and looks nothing like the online photo. This is made in China garbage but is marketed as high end clothing. They also charge a "restocking" fee and make consumers wait 21 days for a return after they receive the item. Do not be fooled by the online photos, which are a mirage. The actual products, and their intentionally delayed refund policy, are not worth it. Never again.
Tricia H.
I was extremely disappointed with their customer service and the poor quality of the Safari Hat purchased. The hat was $215 and frayed in multiple places and the leather strap also tore within a handful of times wearing it. Their customer service department was unwilling to replace or repair the product. Extremely disappointing that they sell such poor quality items at such a high price tagz