Jenni KayneReviews of jennikayne.com

Extremely Disappointed – Poor Quality & Absurd Customer Service Policy As a longtime Jenni Kayne customer who owns multiple sweaters and home items, I was shocked by the appallingly low quality of the Woven Raffia Tote - especially given its steep price point. Within minutes of using it, the bag began to fall apart. This wasn't a matter of long-term wear or misuse; it was immediate, obvious deterioration that no high-end brand should find acceptable. When I reached out to customer service, I was offered an extremely limited "courtesy" solution - either a replacement or store credit - because, according to Jenni Kayne, they do not accept returns for items that have been "used." In other words, once you've dared to touch the item and discover it's defective, you're out of luck. Even more baffling was the follow-up message from a manager who essentially blamed me for the damage and advised that, to preserve the bag, I should keep it out of direct sunlight, and protected from being touched. Unless you live in the Biosphere this bag is not for you. A fashion item that can’t withstand sunlight or air? That’s a product flaw, not user error. I’ve been a loyal customer for years, but this experience was the final straw. Jenni Kayne’s customer service policies are clearly designed to protect the brand, not the buyer. I’ll never shop here again. I’d advise others to think twice before investing in the brand - beautiful aesthetics mean nothing when quality and integrity are this compromised.

In early February 2025 I received notification that my order of a dress and shoes totaling $800 had been delivered but when I went out to my porch it wasn’t there. It was delivered by FedEx and a proof of delivery picture was taken. I immediately reached out to Jenni Kayne. The told me I would need to wait 4 weeks for them to investigate. I received an email stating that they are not responsible for lost or stolen items. I had ordered Jenni Kayne several times before and always received my delivery. I could understand if this wasn’t a first time issue, but I would like them to ask themselves how they would feel flushing close to $800 of their hard earned money down the toilet! We all know there is a huge markup on clothing and cosmetics, so their loss would be minimal and most likely a tax write off. Furthermore I told them they may want to send their items with a signature release so they can be sure things like this don’t happen to unsuspecting customers in the future. Just an overall garbage experience for such a high end brand.

On December 6 2024 I received notification that my order of a sweater and body lotion totaling just under $500 had been delivered but when I went out to my porch it wasn’t there. It was delivered by FedEx and a proof of delivery picture was taken. I immediately reached out to Jenni Kayne. The told me I would need to wait 6-8 weeks for them to investigate. Considering these were Christmas presents, that was disappointing, but I understood. Fast forward to today February 10, 2025. I received an email stating that they are not responsible for lost or stolen items. Well this was my first experience with Jenni Kayne and will absolutely be my last. This has only happened 2 other times in my life. In both cases I received the exact replacements I paid for. One was from Nordstrom and one was from Revitalash Cosmetics. The cost of the items replaced were similar to the amount I paid for the sweater and lotion. I could understand if this wasn’t a first time issue, but I would like them to ask themselves how they would feel flushing close to $500 of their hard earned money down the toilet! We all know there is a huge markup on clothing and cosmetics, so their loss would be minimal and most likely a tax write off. Furthermore I told them they may want to send their items with a signature release so they can be sure things like this don’t happen to unsuspecting customers in the future. Just an overall garbage experience for such a high end brand.

Extremely poor customer service, and quality of product is subpar.

No returns allowed from Canada but they can sell to us. The mule shoes are not as representated on the site, really bad quality, horribly overpriced and quite ugly too…but I have zero recourse because I live in Canada. I DO NOT RECOMMEND!!

Purchased the Harbor sofa from Jenni Kayne. It arrived hanging off the back of a pick up truck. The slip cover was uneven and a tear in the back at the seam. Arms were smashed in. The cushions were completely a mess! Smashed and wrinkled. The seat is a bench seat and very firm. I love the look of Jenni Kayne. Was sold by the advertising and beautiful store. I do not think the Harbor sofa is a quality sofa. After purchasing I was told it was coming to my home in North Carolina from a North Carolina warehouse. Then I was told it was coming from California. Then at last a warehouse in New York. It was packed in a cardboard damaged box. White glove delivery promised. Inspected before shipping and at arrival. This did not happen. I would like to know where this sofa is made. How is it made? How are the springs? What about the wood? On every sofa retailer this information is easy to find. The person in delivery for Jenni Kayne was very helpful and I am returning the sofa. I would have had it replaced if I could have trusted a better outcome. Hopefully they will do a better job with furniture in the future. Just feel the company may have grown too fast.

First time customer. I wasn't sure of my size in this brand, so ordered a Medium. Jacket I ordered is beyond oversized. But, I failed to see the fine print that says Final Sale; no exchanges. I'm willing to exchange for a smaller size, but they won't even do that. I spent over $450 for a jacket I can't wear. They can keep my money; I just want a jacket that fits. Don't shop here!

Ordered the oversize cotton fisherman sweater. Within one wear it was pilling terribly all over. It was clearly poor quality/defective. Customer service was not willing to allow a return for store credit. I will spend my money with retailers who sell high quality products and stand behind them. Also, when I submitted a product review, they did not post it.