JaycoReviews of jayco.com

Pathetic / non existent customer service. Pay top price expecting a top product and when you have issues the people with the decision making power hide behind telephony systems. Great job Jayco.

I had the unfortunate experience yesterday of being unable to retract my awning as the wind was increasing in intensity. I lashed it down and then rang the 24hr Jayco assist number at 3.30. assuming the advertising blurbs I received at the time of purchase were correct. “Jayco RV owners can enjoy the reassurance of the Jayco Assist program available with every purchase of a new Jayco RV* to the original owner. Jayco Assist provides 24/7 emergency support and assistance for the first three years of Jayco RV ownership whilst travelling and away from home.” I was shocked by the response. I stated where I was (Victor Harbor) and was informed that the closest agent was in Adelaide, and I would need to ring them to organise assistance. I informed him that Adeleide was at least 90 min away if they had someone available. Top roadside support!!! I said is there any local support available and the operator said he would look into it and call back. I then sought assistance from the park reception staff who immediately sent the assistant manager to assist me. I eventually managed to get the awning to retract but it lost the plot. To get it out press retract to get it in press extend. After a few cycles turning off at the end of each and the trying again I was able to get the awning to extend when I pressed extend and retract when I pressed retract. The awning is not stopping at the right place, but I can live with that at the moment. The operator rang back at 5.30 and informed me that no local services were available. My van is booked in for warranty repairs in January and I will add this event to the list. I have extracted parts of the warranty stuff below. DEFINITIONS & TERMS i. New Jayco RV refers to first registration of a new RV sold to the first owner through a Jayco dealership. ii. First three years of Jayco RV ownership refers to three years from the date of delivery and registration of the RV. iii. Emergency refers to a situation during transit requiring immediate assistance and/or transport to the nearest Jayco service agent or similar. FEATURES & TERMS The following information outlines the services available with Jayco Assist. 3. Emergency Assistance in Transit/Away from Home a) If your RV becomes immovable or unable to be towed due to an operational malfunction, assistance will be provided by connecting you to a Jayco repair agent (or similarly qualified party) for advice and, if needed, on-site assistance to inspect and resolve the malfunction. Clearly my van fitted terms Part 3 No advice was given and no on-site assistance to inspect and resolve the malfunction. Was provided. It appears to me that the glossy document provided when I brought the van is useless and I intend to refer this matter to the ACCC

Jayco Northpoint As a fire fighter since 98, I know how important fire safety is. In December we had an RV tech chek out our furnace and they said it’s fine! A few months later my wife being smart jumped into action when our 2020 Jayco Northpoint with a Dometic furnace caught fire in February 2023. It was -5 F degrees in Utah and I was at the fire station. She called me and said she smelled smoke. Our dog had alerted her and she got the kids and the dog into our truck. She turned off the breakers and the gas, which prevented a total loss of the trailer. When I came home, I found the furnace had burned a hole through the burn chamber and damaged the floor, wires, and pipes. The fire had also melted the water lines, which sprayed water and stopped the fire from spreading. I spent $8,000 to repair the damage and sent the furnace back to Dometic. They refused to reimburse me for anything. Jayco also denied any responsibility. I didn’t even get a discount on new parts. I hired an RV tech and showed them the receipts, but they didn’t care. I only asked for some help with the repair costs, not for extra expenses like lodging and loss of work. Both companies blamed each other and ignored me. I fixed the trailer and sold it. I will never buy a Jayco or a Dometic product again. If you care about your family, you should avoid them too. I was lucky that my wife acted fast and saved our family (my wife, four kids, and two dogs). I didn’t claim it on the insurance because I thought one or the other would take care of us. It also took months to get denied from Dometic. I didn’t have the furnace anymore so insurance would not cover it! I should have called insurance first! So we paid all of this out of pocket! I heard nothing from Jayco! Dometic said it was an install issue and wipped their hands free! They didn’t try to help me or work with Jayco on it. They just blamed the install. If the install could have caused this, they should be getting with Jayco and making sure installs are correct. I do not see how an install could have caused the issue. The burn chamber burned through itself. So I would have to say the metal had a weakness in it. It happens, but just to pass the buck and say it wasn’t your problem or faulty product, is crazy! Wait till you see my reviews from RV techs, fire investigators and HVAC professionals! #jayco #JaycoRV #jayconorthpoint #NorthPoint #dometic #DometicOutdoor #dometicfurnace #rvlife #rvfulltime #safteyfirst #familytime #SaveTheChildren #SaveOurChildren #JustDoIt #PSA #publicserviceannouncement #RVing #safetytips #safety #lifesafety #love #outdoorlife #outdoors #TravelGoals #traveltips #firefighters #fire #customerservice #customersatisfaction #trust Very Dissatisfied Customer.

Main entrance door jammed/stuck shut. We were unable to take trailer for service and was told we had to pay someone to come out to give quote. Waited two weeks for approval. Paid service man again to come and repair door. Repair man now has to wait 2 months to get paid. Several phone calls and emails happened to get this repair done (three weeks worth) Repair man stated he would never do any repairs for Jayco again.

Tash is rude and useless at customer service. But Jayco is poor quality so I guess she suits the role there!

Bought a 2017 Outback Starcraft TL 16 51-3 caravan in 2022. Had a wee collision with an obstacle when parking, needed a replacement resr corner panel. Easy job to fit it myself. Jayco quoted $1650 for this simple moulded plastic part that surely cost no more than $20 out of China. Parts for our previous Dethleffs caravan were much more affordable.

Had to have a new roof made, took 11 months, rang jayco repeatedly and was told on all occasions that they we’re waiting on parts, had 3 girls from the jayco ring on 3 seperate occasions to advise roof was ready, we then rang our repairer to advise that the roof was finished and to book it in, our repaired then rang jayco to see when it would be on the coast but were advised that it hadn’t been started, this happened on 3 occasions, finally arrived on the coast and repairer rang us for a book in date but told us there were marks on the new roof, they rang jayco who told them to clean it. This would have to be the worst service I have ever come across. Will be putting caravan on the market as we will never purchase another Jayco again. Will be interesting to see how our contractor goes replacing this new roof, if not happy will be taking this further

Bought a 2023 Jayco 21mml. Noticed when the slide is in there were openings on both sides of the slide. Took it to a service center for repair and was told this was how the trailer was designed. REALLY! I was reluctant to purchase a Jayco but so liked the layout. Now I have buyers remorse.