JaycoReviews of jayco.com

Bought a brand new 2023 Jayco Flight, April 2024, they were trying to move the last of the 2023's out and got a great deal! Now I see why. Used the first time in July 2024, trying to set up and the stabilizer jack was broken. Called Jayco and the response from customer service was to take it to your dealer to have fixed. Ok we are 7 hours away from our local dealer. Anyways my husband and I went a bought a ton of stuff so we could set up our camper. From the leaky shower, water running out in the floor, the fridge not working properly and the bunk beds... Whose idea was that? The kids can barely get on the top bunk and the attached ladder that's always in the way. This was a horrible idea. Came home from vacation and the dealer had our camper over 6 months because they couldn't get the parts in to fix. And still not fixed. There should be a lemon law on campers where they should have to replace the camper of our choice to get rid of this Jayco junk! Never will buy Jayco again.

Buyer beware bought a 2024 jayco 184 bsw baja. Wow so they say it sleeps 6 it doesn't my 9year only can't even straighten out on the bed. The floor was uneven tin is loose and ac filter can hardly be remove because it comes out against the cupboard. "It's by design is what I get from them. First camping trip water fill hose came right out of the wall and tub tap sprayed out the side. Water tank not strapped down. Even had to fight to get emergencies window fixed that would not open. But this is normal according to jayco. So if you want crap a d to fight about warranty buy one.

BUYER BEWARE! Jayco customer care is non-existent. Purchased 2022 264BH Jay Flight SLX new and one month after my 2-year warranty expired noticed front wall was soft. Took unit to I-70 RV Center (Jayco Dealer) where purchased and staff there could not figure out where water was getting in. Warranty claim was submitted as all parties agreed that water had been getting in undetected well before the warranty had expired. Also, since this appeared to be a possible structural issue there was potential for this to be covered under the 3-year structural warranty. Dealer offered estimate of $4300 to tear down unit to figure out where water was getting in as part of the claim process. Warranty DECLINED and after escalating to further make case of defective manufacturing issue again case was declined with not offer of resolution. All seams were looked at by myself and technical staff at dealer and no issue was found, however after sending requested photos to claim agent they picked apart photos and indicated the seals should have been all redone every 6 months per owner’s manual. Jayco stance is that regardless if the seals show no voids, cracking or separation I am to re-caulk the entire unit every 6 months. I took good care and inspected unit regularly, parked under canopy most of the time and saw no evidence requiring redoing any seals. Also, the large Jayco front decal peeled off the first year we had the unit. It is apparent that Jayco uses inferior construction products to cheapen the build and then hides behind clauses carefully crafted in their manual to get out of standing behind their product. Do not waste your hard-earned dollars on an inferior product. Research whom owns Jayco as issues maybe wide spread with sister companies.

Absolute garbage. poorly designed, poorly built, zero quality control, terrible support. I bought an Entegra Launch by Jayco in June. It is now November and I have been unable to use the vehicle a single time. I have experienced one problem after the next. I have not only had to cancel multiple trips, but have also shelled out over $1000 to insure a piece of crap that I cannot use. I waited 3 months for replacement parts for a defective air conditioner that never worked and a problem with a battery connector of which Jayco was fully aware, but did not fix. When I finally thought that everything was finally fixed (except for glue failing on the trim), I tried the awning for the first time. Now the awning will not fully retract, making the vehicle undrivable. I am 60 miles from the nearest dealer. I don't know what to do. I truly regret buying this piece of sh*t. I'm an idiot.

We bought one brand new last year 2023. Had issues off the bat. Here's review for less than 1 full years use: Very cheaply made- for reference- the fridge has had multiple issues and the cheap vanier fake wood around it has bubbled due to that. Supposedly this is an "offroad" trailer- but the table inside broke from the slightest jostling on city pot-hole driving. (When stowed as directed) - I put a light weight stick/adhesive thing on The bottom sink/kitchen cabinet door to hold a plastic cutting board, tin foil and plastic baggies (3lbs Max or less) and it BROKE the door. The door was broken off the next time we drove it and walked in after to find it that way. All city driving in L.A. I would NEVER trust this offroad at all- the entire thing would probably come apart. Complete garbage. JAYCO is junk. Not sure where their supposedly good reputation came from- maybe they have skimped post covid- but the trailer we own from them has been nothing but a junk nightmare and waste of money.

SERVICE VERY BAD IN ADELAIDE. HAVE TWO WAIT TILL NEXT YEAR. GET MORE WORKERS IF ALWAYS SO BUSY. BEEN LIKE THIS FOR LONG TIME. DO NOT HELP YOU ONCE YOU. HAVE PURCHASED YOUR VEHICLE DO NOT WANT TO KNOW YOU.

The kitchen pop out warps the side wall of this Jayco Eagle HT 38ft bunkhouse travel trailer. The pop out leans out about 1" from level. You can visually see the the bend in the wall. Jayco refused to fix the problem by stating "Jayco would decline to participate". This issue was noted to them back in Nov 2020 after the first setup. Personally as an Aerospace Engineer this wall could fail without any notice while being occupied. After checking carefully while the trailer was on a concrete pad and the floor was perfectly level, I notice all the pops were out of level.

Put our new $180,000 Motorhome in for first service and a few minor repair issues. Jayco had MH for 3 weeks and when we went to pick it up (after calling 3 days earlier to confirm repairs were completed and we could collect MH) they asked to keep it for another week as they hadn't attended to some of the repairs including taking it for a test run to listen for some squeaks in cabin. They had only repaired 3 minor issues in the 3 weeks they had it. When we got it home and parked in different lighting, we noticed our new fridge door had all swirl scratch marks in it as if it had been wiped over with a dirty cloth. The fridge door had been removed during service to replace hinges. They deny all responsibility for scratches, saying they did not do it when we 100% know that the door wasn't scratched when we dropped it off to them. We have always defended Jayco to others who had negative things to say about them as we had previously owned a JAYCO caravan for 11 years but not any more. Very very disappointing!