DsA
Abusive, Dishonest and Violent Staff
I swear before God that the experience Iam writing below is a true account of what happened at this hotel and if I am lying, may God Almighty strike me dead. This is the worst hotel in the world operating a sophisticated scam in the heart of Paris. Julian, the manager, verbally attacked and abused me, threatening to charge my credit card for items I did not use. His exact words were and I quote: “You have no idea what I else I will charge to your card when you leave this hotel.” The staff like Julian, are equally verbally abusive and I had five of them scream in my face threatening me. This has all been recorded on my phone and I have the evidence. When checking out of this hotel, ensure you call staff to check the mini bar in your presence as staff and management plant empty bottles in the rooms of guests to charge them for items not taken. Immediately after I left my room to check out at reception, a member of the team went into my room to place an empty bottle of champagne on my table to then bill me for it. I had suspected staff of foul play when one of the ladies at the front desk accused me of drinking champagne from the bar. Perturbed, as I don’t even drink alcohol, I denied taking a bottle of champagne. However she insisted I had. So I asked her if we could go to my room together so she showed me what I had supposedly drank. She then bolted out of the reception and took the back stairs to my room on the first floor, while I was waiting for the lift; to place an empty bottle of alcohol on my table claiming I had drank this. To say I was shocked is an understatement! There was absolutely no empty bottle of champagne on my table when I had left the room! She then changed the story to that I had left the empty bottle in the fridge so housekeeping had taken it out of the room and placed it on the table. What a truly bizarre sequence of events and stories! 1)Why would housekeeping go to my room immediately after I checked out? 2)Why would housekeeping take an empty bottle of champagne from the fridge and place it on the table? 3)If there had indeed been an empty bottle won’t you place it in the bin? Why would you place it on the table? Staff then tried to accuse my friend of drinking the alcohol. The day before, my friend had missed her train to Nice so had placed her luggage in my room whilst awaiting her early morning flight. We had returned to the hotel at 2-3am and then my friend left at 4:30am for her early morning flight to Nice. When I called my friend to ask if she had taken alcohol from the bar, (I didn’t think she had as she had been in my room for less than 2hours to take her bags and freshen up); she was very shocked and said she had never taken anything from the bar! What followed later was a most disturbing scene. Five members of the team including the hotel owner, Julian, verbally attacked me in the lobby for “stealing” as I tried to explain to them, I do not drink alcohol so that was definitely not me. Julian called me uneducated, poor, and a disgusting human being. He threatened to report me to the police and stated he would charge my credit card with other items as soon as I left the hotel. He then approached me violently and made to grab my suitcase. I immediately called the police and three officers later turned up. Whilst the hotel charged my card under duress and without my authority, the police officers informed me the hotel could not file a claim for a €39 bottle of champagne as no crime had been committed. The officers empathised and informed Julian had said he would not file a police report and even if he had, there was no grounds for a police report. I have taken this incident further with the necessary authorities in the UK to recoup my money and I have reported them to British Airways Holidays, where I booked my holiday who are also investigating.