Janel Inc.Reviews of janelonline.com

Response from Janel Inc.Jun 7, 2016

Good afternoon Gary. Thank you for taking the time to tell us about your frustrations, inquiry, and for your past order with JanelOnline.com Sorry for the emails that our new review system was sending to you as they may appear to be Spam, but I assure you and everyone else that they are not spam. At the bottom of the emails, there is an unsubscribe button you can press. I just pulled your past order history. You purchased a Xuron 496 split ring plier from our eBay auction page on 3/11/2015. We had the item in stock and shipped the same day to an address in TN. We have not received any email complaint from you to date. I welcome you to contact me directly at [email protected] so we can review your problems. In the future, I invite you back to our site as well as our eBay auction page to shop our items, prices, and live inventory, as we have many improvements since last year, such as a live chat service, live up-to-the minute inventory listings, more employees dedicated to your questions, and direct numbers to technical representatives at the manufacturer. Hope you have a good remainder of your day and thank you again for your past business.

Response from Janel Inc.Jun 7, 2016

Hello Wipawadee Buasai. Thank you for taking the time to tell us about your frustrations and for your order on 6/27/2013. I have reviewed your order that was placed on 6/27/2013 and shipped on 7/16/2013 as well as the RMA and your technical inquiry on the techspray 1570s. I apologize for the manufacturers delay on your technical question. We had put 3 inquiries into them via phone and email. Their technical representative must not have been available at the time and the ball was dropped. In the future, I invite you back to our site as we have many improvements since 2013, such as a live chat service, more employees dedicated to your questions, and direct numbers to technical representatives at the manufacturer. Hope you have a good remainder of your day. Thanks.