JakeandkellyReviews of jakeandkelly.com

Response from JakeandkellySep 19, 2026

We’re sorry to hear that your experience with our store did not meet your expectations. We take feedback regarding our products, delivery and business information seriously. However, we do not agree with the characterization of our company as a scam. Any concerns regarding a specific order are best addressed by reviewing the relevant order details rather than making assumptions based solely on a review. Please contact us at [email protected] with your order number if you have placed an order with us, so we can review your case and assist you further. Kind regards, Jake & Kelly

Response from JakeandkellySep 19, 2026

We’re sorry to hear that your dress did not arrive and that you experienced difficulties when trying to contact our customer service. We understand how disappointing this must have been, especially when the order was intended for a special occasion. Delivery issues are reviewed individually based on the order and tracking information available. We would like to verify the status of your specific shipment before drawing any conclusions about what happened. Please contact us at [email protected] with your order number so we can check the delivery status and provide you with the appropriate information. Kind regards, Jake & Kelly

Response from JakeandkellySep 19, 2026

We’re sorry to hear that the item you received did not meet your expectations and that you have experienced difficulties obtaining information about the return process. Each case concerning product quality and returns is reviewed individually based on the specific order details. We would like to look into your situation and clarify the appropriate return procedure rather than make assumptions without reviewing the order. Please contact us at [email protected] with your order number so we can locate your case and provide you with the relevant information regarding your return. Kind regards, Jake & Kelly

Response from JakeandkellySep 19, 2026

We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with the quality of the item you received. Cases concerning product quality and returns are reviewed individually based on the details of the order. The absence of a label does not, by itself, give us enough information to determine what happened in your specific case, so we would like to review the order before drawing any conclusions. Please contact us at [email protected] with your order number, and if possible, a photo of the item received. We’ll review the situation and provide you with the relevant information regarding the return process. Kind regards, Jake & Kelly

Response from JakeandkellySep 19, 2026

We’re sorry to hear that your order did not meet your expectations, particularly regarding the product quality, delivery time and your experience with the return and refund process. Each case involving product quality, returns and refunds is reviewed individually based on the specific order details. We would like to review your case carefully and clarify the status of your return request and refund. Please contact us at [email protected] with your order number so we can locate your case and provide you with the appropriate information. Kind regards, Jake & Kelly

Response from JakeandkellySep 19, 2026

We’re sorry to hear that the trousers you received did not meet your expectations and that you experienced difficulties when trying to contact our customer service. Every case involving product quality, conformity with the product description and returns is reviewed individually based on the details of the order. We would like to look into your specific situation and provide you with accurate information regarding the return process. Please contact us at [email protected] with your order number so we can review your case and assist you further. Kind regards, Jake & Kelly