JacksonReviews of jackson.com

Today I tried to withdraw RMD for 2026. I went through the whole procedure and at the last step I was told that some pop-up blocked the transaction. I tried it again, this time requesting a mailed check instead of putting it directly into my checking account. Same thing! What a sorry website. I’m going to register a formal complaint.

I recently attempted to make a direct deposit from my Jackson account into Chase. Everything was completed correctly and verified by a Chase bank manager, yet Jackson’s verification partner, Giact, flagged the request as “not matching.” Giact sent me a letter stating that I had 20 days to request a consumer report explaining why the transfer was blocked. They provided an email to contact, but when I replied, I later discovered a bounce-back message in spam saying that the email was inactive. Because of this, I unknowingly missed the deadline and lost access to information I should have been able to review. Instead of transparency, the process ran me in circles. I expect better from Jackson. Partnering with a company whose communication fails and whose systems block legitimate transactions reflects poorly on them. What should have been a simple deposit has now turned into a lengthy withdrawal process requiring a medallion stamp and additional hurdles all because of an unreliable third-party partner. Jackson may not be directly responsible for Giact’s issues, but choosing to work with them ultimately impacts the customer. I hope Jackson re-evaluates this partnership or, at the very least, offers a clearer, more customer-friendly process moving forward.