Jack & LunaReviews of jackandluna.com

The site glitched multiple times once I entered my card number. It froze acting like it did not receiving my payment. Which is frustrating. I had to use another payment option like PayPal which was more hoops to go thru. I like my money being safe it didn't feel safe with the glitch or having to use another payment option.

Missing parts, cheap

Order Never Arrived, Actual Rating is a zero, they are filtering there product reviews on their website. Ordered on December 8th as a christmas present and was immediately charged. it is now January 27th and not one update email about the order has been sent. Order from anywhere else. You can search for this exact item on Etsy and get 100 better results and the order actually shows up.

Before my order they were very responsive, but after placing my order and payment going through there were crickets. I purchased the elf kit (which is not cheap) on 12/7/22 and the same night I got a notification that my order has been shipped. It’s the day before Christmas and it still is in transit. I emailed their customer service, got an automated response of just giving me my order number and my package was on the way. They asked if my concerns were addressed I said no and again…. Crickets. I still have not spoken to a customer representative despite emails or text. My order never arrived and had to dispute my transaction as I think this is a scam and BEWARE. I will never recommend them and to be honest think this is a fraud. Very disappointing

Don’t recommend!!! Worst customer service I’ve ever experienced. Going on to 3 weeks with no resolution. My package has been lost for almost 3 weeks. I had asked for expedited shipping for a replacement 3 weeks ago. Ridiculous don’t recommend literally could ruin your elf experience!