Kaitlyn K.
DO NOT order from this company
DO NOT order from this company! I ordered several sets of this flatware as a Christmas gift. It took 18 days to arrive and when it finally did, arrived damaged. (The pieces had scratched each other in transit including fork prong dents). I submitted images to customer service who has told me they will accept the return only if I pay to ship the items back. This was the companies shipping error and will they probably get insurance from the shipping, but they will not facilitate the return except at my expense. I will never order from Ivy & Wilde again. VERY bad customer service and overall shady behavior.
Response from IvyandwildeFeb 28, 2020
Hi Kaitlyn, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.

