IvyandwildeReviews of ivyandwilde.com

I waited months for my delivery and contacted them to find out where it had got too. First they said that the delivery guy may not have updated the tracking, then they said to wait another 4-5 days, then I contacted again and they said they'd get back to me within 2 days. Which they did, but when they did, they sent me the proper tracking link for Royal Mail and said it was with the local depot and that Royal Mail had tried to deliver it. I checked the tracking link that they had sent and it said that it had been at the depot too long so was being sent back to the sender! So i never had a chance to receive it. I later found out that the customs charge had not been paid (an extra £13.76) hence why it had never been delivered. So i would have been expected to pay an extra £13.76 if i had had a chance to pick it up from the post office! I asked for a full refund from Ivy and Wilde including shipping costs as felt this was entirely their fault and they refused and only refunded my minus shipping costs! Terrible company, DO NOT USE! They have also rebranded to Art + Interior and i wouldn't be surprised if this is because of bad reviews on the previous brand.

BUYER BEWARE! This has been one of the worst online ordering experiences I've ever had. I ordered something in early January, and not only has it not come, but the shipping details have not been updated since 1/31 (3 weeks ago). I have reached out to them several times, and they keep on giving me excuses. The advertised 100% customer service guarantee or your money back, and they did not honor that, as I have asked to cancel my order but they will not do so.

High shipping fees, for the little Dragon baby costume I had to pay an additional 35€ because the package came from Tokyo. When I read their story one facebook, I wrongly assumed they’re working with high quality local firms. The product looks totaly different on the webshop photo - real : on the webshop something exclusive, real cheap material in a big production. When I mailed them, they had a solution: send the costume back to Tokyo (read: pay another 35€) to get 35 back...

This company is international and it took the products months to arrive. The company blamed customs and would do nothing from a customer service perspective. When it finally did arrive, it was the wrong color. The company refused to issue a refund until it received the product back and would not pay for shipping--meaning that I would have been on the hook for international shipping charges that would cost almost as much as what I bought.

Je kan de producten op ali express vinden voor een fractie van de prijs. Nogal oneerlijk dus. Wel kreeg ik het pakket op tijd en ziet het er goed uit. Ik heb de drie Nordic canvas posters besteld (voor 160$ in plaats van 13,97).

DO NOT purchase from this company! They sent me a faulty light that was broken, had parts missing and the wiring was non-compliant in the UK. They refused to give me a refund and their customer service is horrendous! Cheap quality products!

I waited for my order 3 months, it has been delivered back to China 2 times, because something wasn’t right with the package. Nobody told me, when I checked the tracking id I just could see some Chinese symbols. And then the ivy and wilde Shop wanted me to pay the delivery, but it has been their fault. I had a lot of discussions and now I can tell you: don’t order there! The delivery never reach you and they want you to pay the sending...

Takes about 6 weeks for me to get my order and when it finally arrived, it doesn't have installation menu. This flower pot stand they charged me $200 when its on sale, when i opened it, its absolutely over priced, i wouldn't buy it again from them. Fake reviews on the website, i wrote a review on their site, it never even went though, the 3 positive reviews stay on the site