iUniverseReviews of iuniverse.com

The weakest link in an otherwise excellent service is the editorial department. That department seems to be; -only keen on selling an edit plus service to everybody, even when I submitted an already edited manuscript, received the same proposal. -when I took the edit plus service, it took four months instead of the promised 6 to 8 weeks and I had to send several reminders. There seem to be no control over deadlines for delivery, and I hope that it is not a case of over burdening a few selected or favored editors with contracts. -The evaluators are not the caliber I expected. Other services provided like thos of editorial consultants, production of cover design and printing and dispatching as well as marketing services were excellent.

This was my first book and didn't know what to expect. The staff walked me through and made the process very easy.

Reed Samuel was very good in getting my book through the printing process, but the development of a website (blog) was less satisfactory.

Very professional from the start and after that. Virtually no problems, and any were dealt with immediately. Roll out was quicker than expected. Great job!

UNiverse support is top rate. Comprehensive services. My only complaint: a comprehensive overview of the service progression and options would be helpful. Otherwise, keep up the excellent service.

iUniverse really assisted with the elevation of my manuscript. Their attention to detail during each stage of reviewing, editing and compiling took the added stress and pressure from self-publishing off my shoulders. I’ve been left feeling confident with my published work, and highly supported with the aftercare care services they’ve suggested in order to aid my marketing and promotion. I’m giving 4 stars opposed to 5 because of customer service response time, and the undisclosed expenses that followed my initial payment plan.

My experience was positive overall. The only complaints I have was one, no one telling me I could not order copies of my novel until all of my installments were paid. Second, in my opinion there were too many coordinators involved in the process. They were all professional, but I couldn't keep the names straight.

Havent used them but their customer service is absolutely fantastic.