iUniverseReviews of iuniverse.com

The final product is fine. But there were lots of communication issues with the people in charge of my project. Not everyone, but some of them did not respond to my emails. In fact one of them still has not responded to sending me the book that came with my re-submission. I don't like to leave a negative review, but this became too much this time. I am giving an average review for this reason. I almost chose poor but that would not be fair to the other people that did a great job communicating an tending to my requests.

Good service in general but the type setting/design and marketing service (e.g., author's website and press release) can be improved, as there are lots of errors on the first draft. This makes the author as the sole gatekeeper to spot out any errors for fixing despite the errors were fixed swiftly.

I don’t feel like I was working with people who really cared much about me or my book. Being new to this, the feeling that I was tossed from one person to the next was unsettling. I did not receive everything that was in the original contract that I signed. There was also a communication gap between myself and others. The final product was not what I wanted. I had no choice but to accept it as is.

Very good to excellent in the manuscript editing portion. Marketing: Jury still out. Expensive; sold a second marketing package AFTER publication. The marketing executive that convinced me to buy it became TOTALLY UNAVAILABLE after I bought it. I'm still waiting to see if it produces for me. Considerable difficulties throughout the process it getting through to some of the iUniverse personnel. Frustrating.

I expected better. Communication and commitment to their contract needs improvement. Editing was a nightmare. But the design team pulled it off at the end I was impressed.

Production of book and finished product was fine. However, gliches in the local ordering system lost me customers. The company was also selective in addressing my concerns and returning my emails. They seem to have problems with anything outside the parameters of their robotic system.

Everyone i spoke to was quite lovely. However the editing process left much to be desired. I found misplaced quotation marks, simple grammatical errors. The book was beautiful when I received it however I found an error on the back cover. Which was probably my fault since I didn't catch it. I found out it would cost 300.00 to fix it. Never-ending. Next book I will hire my own editor

I appreciate the learning process between becoming a "self published author", the business of becoming familiar with the contract, the chain of command (ex.: what department does what task); and the time it took for me to become a better writer, especially one who has learned the mechanics of self publishing to the point where I learned exactly what I want in terms of text and design.