TwofoldReviews of itstwofold.com

Response from TwofoldMay 25, 2026

Hi Anthony, We understand the frustration here and appreciate the opportunity to clarify. After receiving your initial messages and reviewing the usage described, we actually agreed that the bottle ran out sooner than would normally be expected based on the usage you shared with us. Because of that, our initial response was to immediately offer help with an early refill order so you wouldn’t be left without treatment, and we asked how you’d prefer for us to proceed. Instead of a refill, a cancellation was requested, which we processed immediately. One thing that’s important to understand is that hyperhidrosis treatment usage can vary from person to person depending on treatment area, severity, and application amount. Some patients use treatment on multiple or larger body areas and naturally go through product more quickly, which is why we work with patients individually when situations like this come up - whether that’s revisiting treatment guidance with the dermatologist, helping with refills, or offering different bottle options for patients who consistently require more product over time. Patient feedback is also something we take extremely seriously and actively build around. In fact, some of our newer multi-bottle options and packaging improvements were introduced directly because of feedback from patients who needed more flexibility with usage while still maintaining an accessible monthly cost. We also want to directly address the “scam” concern: Twofold is a legitimate telehealth company focused specifically on hyperhidrosis care. We work with board-certified dermatology providers and fully licensed partner pharmacies, offer a money-back guarantee, and have helped thousands of patients access treatment for excessive sweating. The company was founded by someone who personally struggles with hyperhidrosis, which is why feedback like this is taken extremely seriously internally. We also immediately reached out via both phone and message to further address these concerns directly, and we’d still be happy to speak further if you’re open to it. Please feel free to reach out at (628) 201-6812 or [email protected]. We look forward to hopefully having the opportunity to better clarify the situation directly. Warmly, The Twofold Team

Response from TwofoldJan 20, 2026

Hi Michael, I’m really sorry this experience felt frustrating, and I appreciate the opportunity to clarify what happened so there’s no confusion. To clarify, there is no charge unless a prescription is approved by the reviewing dermatologist and sent to the pharmacy to be filled and shipped. Because you didn't move forward with Twofold, no charges were ever processed on your account. What you saw was a temporary preauthorization hold, which is a standard step many telehealth and online healthcare platforms use to confirm a valid payment method and protect against fraud before a medical review occurs. As shared when you reached out to our Support Team with this question, this hold is automatically released if a prescription is not written - so in your case, nothing was billed. Every patient receives a free dermatologist review to determine whether this treatment is appropriate. If it isn’t, and no treatment is prescribed, there is no charge. We do this so people can explore whether this may be an option for them without first having to commit to the cost of a dermatologist visit. During this visit, our team responded to each question asked within hours of it being asked, and offered additional support by phone so your questions could be addressed in real time. However, based on the treatment you were requesting, the licensed dermatologist reviewing your case recommended seeing an in-person dermatologist instead. In situations like this, physicians are required to prioritize patient safety and make a referral to an in-person physician, rather than proceed with a prescription they cannot write. To confirm, you were never charged for the dermatologist review or for treatment, as the requested treatment isn’t something we’re able to provide through Twofold. While I’m sorry this wasn’t communicated as clearly as it could have been, safety-first medical decisions are always the priority. If you have suggestions on how we could improve this experience in the future, please reach out to us at (628) 201-6812 or at [email protected]. We’re continually working to make this process clearer and better, and all feedback helps us do that!

Response from TwofoldAug 4, 2025

Thank you so much for sharing this! We're thrilled to hear that the treatment is working well for you - and that the whole experience felt smooth and easy. Comments like this seriously mean the world to our team. If you ever need anything or have questions down the line, we’re here for you. -Twofold Team