Armando B.
I have been a loyal customer for years
I have been a loyal customer for years, but my recent experience was incredibly disappointing. After waiting a week for my order, it was suddenly canceled without proper notice. When I reached out, support claimed it was because I used a 50% off coupon found online, blaming me for a discount their own system accepted. They also claimed they sent an email explaining the cancellation but failed to provide any proof when I requested it. Instead of taking accountability for their system's error, they simply suggested I place a new order. It is frustrating to waste a week only to have to restart the process due to their poor management. A responsible company would honor the order and address the coupon issue internally rather than penalizing the customer. Customer service was unhelpful and dismissive, and I am very unhappy with this experience.