ITO Health Reviews | Read Customer Reviews of itohealth.org

ITO HealthReviews of itohealth.org

5.011 reviews
Internet & Software
10 Davol Square, Unit 100, Providence, Rhode Island

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ITO Health

About ITO Health

ITO Health helps organizations turn social health into the foundation of better health with technology and services that make action possible, not just documentation. Our reviews reflect experiences with one or both of our offerings: HealthBase, our end-to-end social care technology platform, and HealthWorks, our hands-on Social Care EAP.1. HealthBase (End-to-End Social Care Technology) is a HIPAA-secure SaaS platform used by healthcare organizations, social service providers, and public agencies to identify social needs, determine eligibility across public benefits and local programs, and automate enrollment in real time. The platform can be used directly by an organization’s own staff, or by ITO Health’s navigators who operate the system on behalf of individuals as a managed service.2. HealthWorks (Social Care EAP) is a hands-on employee support program that helps workers navigate social needs and the benefits cliff. Through dedicated navigators, employees receive personalized help with issues like housing stability, food access, transportation, credit building, and financial health, along with guidance on how changes in income or benefits may affect their overall stability. The program focuses on practical problem-solving and sustained support, not just referrals.

ITO Health (itohealth.org) has 11 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.

Also known as: itohealth.org
Website: itohealth.org
Category: Internet & Software
Location: Providence, Rhode Island
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ITO Health reviews

Showing 11 reviews with 5 stars · Clear filters

Heather
Jan 11, 2026
My experience with ITO health was great!
My experience with ITO health was great! They treat you like family and will help you anyway they can. I recommend them 100%
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customer
Jan 11, 2026
Beyond Grateful
ITO Health was offered to employees at my company, and it has literally been a lifesaver for me. I'm currently pursuing my second graduate degree which has left some big gaps in income despite having two part time jobs. ITO has helped me navigate Medicaid, SNAP, utilities, mental health services, and many other aspects of life that can even be overwhelming when everything is easy. Everyone I have interacted with from ITO has been warm, respectful, generous, beyond helpful, and so kind. I still can't believe this organization exists, and am so grateful to them and for my company, Feast and Fettle, for partnering with them to care for their people.
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Sarah
Jan 11, 2026
Meaningful Responses to Social Needs
After a decade of working in health and human services, it's been amazing to finally find a software partner that GETS IT. The ITO Health team understands that those of us doing frontline work are exhausted, burnt out, and desperately in need of tools to make it easier to get our patients access to housing, food, income, transportation, and other resources and public benefits. But what makes them different is that they don't prioritize provider efficiency above meaningful patient outcomes. They are not interested in helping you "check the box" on addressing social determinants of health, they want to help you make real-time changes in your patients' lives while also decreasing administrative burden on your staff. Having a platform that does the work of navigating benefit eligibility and assists with automatically completing benefits applications and forms not only saves time for our staff, it allows our patients to leave a visit knowing that a concrete action is being taken to get them they help they need. The ITO Health team has been incredibly responsive to our program-specific needs, responding quickly to any changes we want to make to improve our screening workflows or change our reporting options to meet the needs of different grants and contracts. You can tell they've done the work before, and know how challenging it is to balance the needs of patients, staff, funders, payers, and regulations.
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