ISC2.orgReviews of isc2.org

Website glitched and didn't let me use a voucher. It has been 7 weeks since I put in a refund request but still no word for a "Professional CyberSecurity" company you would think their support would be good...

The certification content itself has value, but the pricing model is extremely disappointing. Exam fees are very high (over $700), and the requirement to repeatedly pay for renewals and maintenance every few years makes it feel excessive. Instead of supporting professionals, the process comes across as more focused on recurring revenue than long-term value. Overall, the cost structure feels unreasonable for what is being offered.

Horrible customer service. Won't answer calls or email.

Can't even log in to access a free course in cyber security. Its a scam! wasted 1 hour trying to sort out my candidate account and still unable to log in.

I am very disappointed with ISC2 Customer Service, they need to refund exam fee and kept me waiting almost two months. pwhite from CS team promising to refund the payment every week.

I failed to sign up right at the beginning. There is no button that takes you further after entering your credentials

I paid ISC2 for an exam on 10th May, but have been completely unable to schedule it because their booking system is broken. Despite repeated attempts to contact customer support, I’ve received no meaningful help—just vague responses blaming “technical issues.” When I raised the concern that it’s unethical to keep accepting payments while the booking system doesn’t work, I was told, “It’s not unethical, it’s technical.” That’s not good enough. If you take people’s money, you have a duty to provide the service—or at the very least, inform them of the issue before Very disappointed, and I would strongly advise others to avoid paying for any ISC2 exams until they fix their systems and become more transparent.

I ordered the wrong product. I was told I would get a refund, so I ordered the right one again afterwards. After a month, I still haven't received a refund. Be careful you will not get any refunds!!!