S J.
Disappointed in customer service
I ordered 2 Adventure Kits, a Mega Kit, a Shields Pack, and a 37 Sensor Kit. The package came missing the sensor kit. I contacted customer support and requested the sensor kit. I was told to take a photo of what I received and send it back. Time passes with no response from customer service but eventually a second package arrives with the sensors. In the meantime, I discover that one of the adventure kits is missing LEDs and that the mega kit's power supply is the EU type, not the US type. Once again I contacted customer service. I was told to take a photo of the parts in the adventure kit, and I was told that the EU power supply was standard. Geez guys! LEDs are cheap and not worth the trouble, and since had I compared the two kits and the parts list from the website, I knew what was missing. And I certainly don't understand why the company would ship an incompatible power supply. At that point, I just gave up. Now, on the plus side, I'm glad that the kits that I received had the missing photoresistors taped to the package. I had posted a short explanation of my problem on the users' FB page, hoping that maybe someone from the company would read it and contact me. That didn't happen. I moderate a world-wide youth hobbyist engineering FB page/group and I removed my recommendation of the kits. So, there it is. I've learned to like the kits but the video lessons are not very well done and very confusing at times, and I'm a retired computer engineer/programmer with an MSc in Computer Science who has taught university computer courses.