Bad company. As The first year anniversary comes around of my first contacting this company to assist in my move from the US to the UK, I, again, am posting to warn potential customers about this company. I experienced totally unacceptable behavior from Inter-Movers in 2017. My delivery did not happen according to their contract which I had specifically negotiated, my container was put on the slow boat to China (literally) and arrived over 6 weeks late. Part of the lateness was the fact that the container sat on the dock in the UK. I was then asked to pay Port Fees of of over $1500 in order to release my property which were included in the contract. I was threatened with more fees if I did not pay. The charge was totally bogus and no evidence or back up supporting the extra charge was ever provided. Rip-off! On top of that they was a lot of minor damage because the goods had been truck-transferred multiple times. They have continually refused to reimburse. At this point my only recourse would have been a lengthy and costly legal action. Totally frustrating and I am still seething from this experience, so will post here regulary as it is my only option and to ensure no-one else has this experience. Do not use this company
PB
Prue B.
Appalling and Threatening
Michael and his team were amazing in New York City. They were communicative and professional. They took all my belongings and got them ready to ship from New York to Perth, Australia.
Based off Michael's transit timeline of six to seven weeks (my belongings apparently left in mid March, however requested documents have not been supplied) I took an apartment in Australia. I was contacted by the shipping company that was going to handle the delivery this end and told expect the arrival of May 1st, a little behind schedule.
No problem.
May 1st arrived, no one had contacted me, so I called the company.
"Your stuff is still in Hong Kong, we think." Waited, waited and waited.
And still I wait. Three and a half months later. Having had to take a furnished apartment while waiting for my furniture to be delivered and paying rent on the unfurnished apartment.
Michael's response when he finally responded to my multiple emails, "it's like blaming your travel agent for a plane being late." Let me be clear. the shipment didn't arrive into Australia until 12 weeks after the quoted transit time. This wasn't a delay. He said he would try and contact the shipping line and see what they could do but none of it was his fault as he did his part of the job. As yet I still have not been provided with any response from the shipping company he was going to contact.
Here's the thing - I paid Inter Movers. I didn't pay anyone else nor did I know the name of any shipping company other than them. Apparently once they hand it over, it's no longer their problem, according to them. And I was handed over to a company with appalling reviews and a one star rating in Australia.
I have not been reimbursed any money, I paid five thousand dollars for the service which still has not happened. I have not been given an update. I have had to call the shipping company here to see when it's going to be delivered and they do not call back. I do all the chasing.
If nothing else, learn from me. Request information on who is handling the shipping on the destination end. Ask in writing what happens if the transit time is double what is quoted. Continuously ask for updates for where your goods are. ALL of this could have been avoided had there been communication along the way. I was never contacted by Inter-Movers or Hellas Europe to let me know that the goods were not only not in the destination, they were in Hong Kong. And the subsequent emails which amount to, "too bad, not my problem, nothing I can do," have only made a bad situation much worse. It's an amazing business to be in, no risk or responsibility and you keep all the money, the only risk is with the person shipping the goods.
It's been a phenomenally stressful and extremely expensive process. I would never ever recommend this company to anyone and I chose them based off their reviews and their initial outstanding service in New York. I will update the review if my goods are ever delivered.
UPDATE: After posting this review, I received an email from Michael thirty minutes later saying Prue, you are giving us a 1 star review after all I am trying to do for you? Are you kidding me? I might as we just stop doing everything to help you and let you handle everything by yourself from here on.
I responded was he threatening me to not complete a fully paid for service, door to door from NYC to Perth, Australia and asked for requested shipping documents he had said he would previously supply and his response:
"Have a pleasant day."
Unbelievable.
Will update if goods are ever delivered.
