InstatoReviews of instato.io

Their service is average at best, but their customer support and specifically their deceptive and fraudulent billing is why I give them one star. They enroll you at purchase in automatic billing, which may be fine if you purchase month to month but if you do it annually, be careful. They will not send out a reminder and they will not provide any pro-rated credits back to you if you cancel...for example if you did not want to renew and discovered they had billed you for a year the day after your date. They will charge you for the full 12 months and will not give any type of refund. Multiple attempts to rectify through their customer support met with the same answer. Attempts to talk to management have been dead ends. They are a ghost. So basically they use deception and fraudulent billing and no remedies. STAY AWAY FROM THIS COMPANY. Ignore the pseudo responses in other reviews from the Company indicating to contact support. They will all be dead ends if it is any topic related to getting refunds.

They admitted their service does not work and refuse to provide a refund. Don't waste your time or money. Had MANY emails back and forth and gave them time to fix the issue. After 10 days, the software still does not work and they keep telling me they are working on it. Direct from them: "We're sorry to let you know but our management and developers are still working and finding the resolution for this We have found some fixes and are testing them right now, but looks like every time we find a working solution it works only for a while. Instagram is also having some troubles with their api, it was down yesterday and today for some time, so it has made testing a bit hard. I know this is very disappointing on your end and we don't know want this to happen as well but rest assure that we are doing our very best and hoping that we can fix it asap." I ASKED FOR A REFUND 3 TIMES and was told: "We understand and apologies for the inconvenience. Unfortunately, we can't offer refunds according to our terms of service" It is completely unacceptable to not offer a refund for a service that has not been working for the past 7 days (since I purchased the subscription). The issue is 100% on their end and I can't even use the software for its intended use.

Really bad customer service.. always offering the same useless solutions to problems.. When I asked to have a full refund as I haven't seen any growth whatsoever they decided to stop responding... I am only putting 1 star because there is not options for 0..

Such a bad tool!! We use alot of tools in our agency but this is by far the worst!Nothing works, every 2 weeks we need to setup the accounts again, no access to the billing history, new features but then again not and inbetween 3 weeks nothings works. I would not recommend this tool if you want to work professionell.

It simply does not work

Instato ruined my Instagram account. I opened an Instagram account and an instato account. I began posting and liking and following with instato. I only had the settings to slow, no auto comment was used. Immediately Instagram shadow banned my account, making hashtags inactive. I changed my password. I posted for a while and then put my settings to very slow. Not long later I was banned again. This has happened in the space of two months FOUR times. It has made it impossible for me to use Instagram. Unfortunately Instagram is cracking down on using bots. I wrote to Instato for a refund and they refused. I must warn you that you might well be wasting your money.

They charge your credit card even when unsuscribed. Bot not working at all, connection problems at any time. Keep away from this scam.

I used to use them but all of a sudden they stopped responding to all of my customer support complaints. I wouldn't recommend using them.