Jackie
My experience has been one of dealing…
My experience has been one of dealing with inside tracker customer service people that don't seem to know what they are doing. First my name, due to the fact that my son paid for my test, was screwed up and even in this email you address my son asking for this rating. After I received my test results, I called to find out how I access my biological age only to find out that the test I ordered didn't include this and I would need to order it. I proceeded to order it and had discovered on your website a code for 25% off. So I used the code and was only given 20% off so I contacted your customer service via email. I received an email back stating "After review, it looks like this discount was the maximum allowed." This made no sense to me and I emailed the link to your offer of 25% off. The person handling my emails changed and the new person apologized for the mix up and said he created a new code that I could use 25% off. That wasn't what I asked for or what I needed so I had to explain further via email and was able to receive the additional 5% off my order. This was very poorly handled by your team and having it addressed to someone (my son) other than myself shows how mixed up your system is.
Response from InsideTrackerApr 14, 2022
Hi Jackie, I sincerely apologies for these customer service issues. Our team is working hard to deal with a high-volume of tickets, and we sometimes miss the mark. We are conducting extensive trainings to make sure that situations like this do not occur. If there is anything else we can do for you, please respond to the last email thread you had with our support team. Your name in our system appears to be "Jackie" now, but we are happy to correct that if it is still referring to your son's name. Again, thank you for your detailed note and we sincerely apologize about this experience!