InsideTrackerReviews of insidetracker.com

My test results were delayed by 17 days. Five months later I received lab bills for over $2,300 from Labcorp for the blood tests Inside Tracker ordered. Contacted customer service as to why they did not pay the lab and after 3 weeks of hearing from their customer service agent Julia that she was awaiting a response from accounting there has been no further communication. Worst experience dealing with a company that promotes well being yet is not responsive to a stressful financial burden they have caused a customer. Avoid doing business with them.

I've been waiting 2 weeks for my test results, I realize that the FAQ says it could take 7 - 10 business days for results. However, I am very disappointed that I've contacted Support twice and I've been promised an update on status and not received one. This is not a cheap service ( $600+) and it's shocking that no one can tell me the the status of my results. I regret having signed up/

After paying inside Tracker over a thousand dollars for a lab draw, they have not paid the lab. I have made several calls to customer service and have been reassured that they would pay the bill. Unfortunately, I am now being sent to collections as insect tracker has not paid the lab for the services. it has been over 6 months since I recieved a bill from the lab. I would avoid this company at all expenses. The report they sent is rather generic and not very helpful.

Do not waste your money. This is not personalized but is rather generic and overpriced. The action plan I received is the same action plan as my wife and the exact same as the two other action plans I saw from other inside tracker participants. I informed them of my exercise habits beforehand (strength training 5x/wk) and have a slight lactose intolerance, which my dna tests picked up and they noticed. In the end I was given 7 recommendations to be healthier, two of the seven were to eat more lean red meat, one was to eat shellfish once a week, one was to eat a bowl of grains once a week, one was to increase my dairy (what about my lactose intolerance), one was to increase my sunshine intake, and the final recommendation was to lift weights 3x a week. This is a scam, I will be refuting the charge with American Express, and recommend everyone save their money and see their general practitioner who can run these same tests.

The price for one blood test cost me over $500, then they want you to put down more money for another after another after another. In order to get things back within normal, you’ve keep buying tests. Kinda like a pyramid scam. I’m disappointed with pricing. I probably won’t be getting another!

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Emailed sales and support 12 days ago to ask about upgrading an Ultimate pack I bought in 2021. I have gotten one half-assed response and zero follow up. You'd think for a company taking ~$900 per test they'd be more responsive. Ridiculous customer support.

I signed up in December 2021 after hearing countless ads on Huberman Lab, Sinclair's podcasts, etc. A HUGE mistake! They tried to market me to death, even emailed after I read one of their blog posts (never went back to their blog), but don't care to provide effective customer support. Their DNA test does NOT include the Alzheimer's genes and not only do they NOT disclose that, but in their FB group they failed to answer questions about it until I started nagging. I just ordered the Nebula COMPLETE DNA. As I was getting ready to use the last prepaid Essentials test, I asked about upgrading as I had several severe issues in the Ultimate test that are NOT included in the Essentials labs. I was advised I couldn't upgrade. I asked in IT chat why I couldn't find my previous orders at their site and they sent me invoices. Accordingly, my first order was for $688 (Ultimate, DNA and InnerAge), while the special I had ordered was $589. Nobody could explain the difference. Finally, Rich Sandler, QA & Training Supervisor, emailed to assist -- WITHOUT reading the chat! Mr. Sandler kept LYING, making things up. Noteworthy, he wrote: "InnerAge Analysis is not possible with the Essentials test as it does not contain enough markers to calculate a score." I have been unable to find a comparison chart of the tests and don't know how the test that comes with InnerAge compares to the Ultimate and Essentials tests. Since I suffer from severe stress-induced brain damage (working memory loss), I had a terrible time yesterday (12/23/22) after getting another email that made NO sense whatsoever from Mr. Sandler. I was trying to get the vacation rental I manage ready for guests and IT destroyed my brain with 2 CALLS from someone else and about 5 more calls demanding my feedback! All while I was waiting for my guests to get back to me with their ETA. I might have finally had a heart attack if I had answered. My blood pressure is routinely at 200 / 135 when I'm so stressed. Needless to say, I made many mistakes, it took twice as long and I forgot to do a couple of things. More STRESS. I've wasted many hours trying to find order receipts and dealing with the IT emails, but those calls took the cake. Constantly running to the phone ... Today (Xmas Eve) I cried, I accomplished NOTHING, broke stuff, and was still trying to make sense out of this madness, looked at the IT site again. Just one (1) Ultimate test is now $659. There is absolutely no way that I could continue to pay for IT. The reason I signed up with IT was so I'd have all my labs, recommendations and InnerAge in one place. Since IT can't even tell me what I ordered after only a year, I have ZERO confidence that the IT recommendations and InnerAge calculations are accurate. I hope to do a full review with pictures, screenshots and my labs at my site soon so that others with limited income don't fall for the IT ads. And I'm determined to find more affordable labs since health insurance (AZ Obamacare) won't even approve annual labs and doctors / nurses in Mohave County AZ don't have the slightest clue. The money I wasted on IT is the least of the problem, although it bites to get only $266 in social security. So much stress and frustration, so many brain cells killed ... you can't put a monetary value on your brain. FYI, Sonaraquest labs not only used the IT voucher I provided but also billed my health insurance and it paid $100 for the Essentials test. That gives you an idea of the real value of the test. The insurance people ignored my complaint about the medical billing fraud. FRAUD and LIES everywhere I look!