InsideTrackerReviews of insidetracker.com

Response from InsideTrackerNov 29, 2023

Thank you for your review Cem. Sorry for your experience but it looks like you are all set now. It looks like your custom code was created with the incorrect total and by the time we updated it you had already purchased. Looking forward to you using InsideTracker and please don't hesitate to reach out if you have any questions.

Response from InsideTrackerNov 8, 2023

Hi Diane, I've reached out to you via email. Our phone lines are up and we also support customers via live chat as well as email. Please reach out at your earliest convenience or reply to my email so we can help you out.

Response from InsideTrackerOct 30, 2023

Hi L.L. I have reached out to you via email to follow up on this. You now have our new DNA report that was rolled out a few weeks ago. I would love to understand where we didn't quite meet your expectations. When you have a moment, please take a look at the updated report, and if you're open to it, please reply to my email to talk about this further. Your feedback means a lot to us!

Response from InsideTrackerOct 24, 2023

We are sorry that you feel you did not receive the insights you were expecting. We strive to provide a personalized and comprehensive approach to your health and wellness. We go beyond a standard and offer tailored recommendations and insights based on your unique needs. We understand the importance of insurance coverage(although you can utilize FSA/HSA), but we believe that our additional benefits, including expert guidance and convenient access to a team of professionals, can greatly enhance your health journey. We are here to support you every step of the way towards achieving your wellness goals.

Response from InsideTrackerOct 24, 2023

Hi Jared, the first step I would recommend is starting to incorporate those things into your diet more often and eventually have those recommendations become the centerpiece of some of your meals. Those recommendations may be the things that move your markers into optimized. For any questions you have about the recommendations, we recommend reaching out to our support team where they can get answers to any questions you have. I am passing your feedback along about frequency and portions to the appropriate teams to see if we can get that dialed in.

Response from InsideTrackerSep 6, 2023

We sincerely apologize for the inconvenience you experienced. It appears that we attempted to contact you to clarify the situation, but unfortunately, it was just before the scheduled demo time. We're very sorry for any inconvenience this may have caused. Previously, our website had a filter in place that prevented the demo option from being visible to customers outside of the United States or Canada. This restriction was in place because our demos typically covered what to expect when purchasing a test and analysis that included a blood draw with them. However, we are actively exploring ways to expand our services beyond this limitation. It appears that you received information about our highly popular Blood Results Upload plan, which is particularly favored by our international customers. If you have any questions or require further clarification, please don't hesitate to reach out to us. We are here to assist you with any inquiries you may have. Once again, we apologize for any inconvenience, and we appreciate your understanding.

Response from InsideTrackerAug 15, 2023

Hi Chris, we have one of our amazing team members reaching out to you now to go over a couple of your concerns as well as help you get the most out of InsideTracker. We appreciate you testing with us and we're very confident that we'll be able to help optimize your experience.

Response from InsideTrackerAug 8, 2023

We sincerely apologize for the experience you've had. We understand the concerns you're facing regarding certain biomarker levels and want guidance on those. It's important to note that certain markers have specific optimal ranges, and while there aren't established scientifically backed methods to guarantee to reach those optimal zones, we strongly advise you to consult your doctor. They can assess your situation comprehensively and determine if there might be underlying conditions that require attention. We genuinely hope that the bloodwork results and recommendations we've provided have empowered you with valuable knowledge. I see that your Action Plan is active and we anticipate a lot of positive momentum in your health journey with following those. Armed with this information and plan, you'll be better equipped to collaborate with your physician in crafting a well-informed plan tailored to your biomarker levels. Your health and well-being are of utmost importance, and working closely with a medical professional will ensure the best path forward.