MCRC
Data not updating
There is a problem with your Category View. It is not consistently showing the data from my most recent blood test. Sometimes it shows it and sometimes it says that the data is over 6 months old. I have gone back and forth with your rep and he is insisting that is it correct but it is not. I even sent him screen shots to prove it.
Response from InsideTrackerMar 22, 2024
Thank you for contacting us and for your patience. We understand how frustrating it must be to see inconsistent data in your Category View. Our development team has explained that the Category View prioritizes showing scores based on complete biomarker sets. So, if your recent upload doesn't have all the markers needed for a particular Category Score calculation, you might see your older results there. However, if the new upload has enough markers for another category, you'll see the updated data reflected in that section. Thus leading to different date and data points in your category score views. We apologize if this wasn't clearly explained earlier. We can provide a list of the specific biomarkers needed for each health category score calculation. This will help you understand why certain scores might not update immediately after a new test. We appreciate your feedback and are actively working on improving the Category View's clarity. We're looking at ways to better indicate when scores haven't been updated due to incomplete data sets. Thank you again for bringing this to our attention. We value your input and hope this explanation helps. Please don't hesitate to reach out if you have further questions.